Human Resources Services Specialist - 18-month contract

OTIP Group of Companies (OGC); Waterloo; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

A leading company is seeking a Human Resources Services Specialist to deliver HR support and exceptional service to managers and staff. The role involves resolving HR inquiries, managing processes related to payroll, benefits, and developing HR programs. Ideal candidates will have a degree in Human Resources Management, relevant certifications, and strong customer service skills. You will thrive in a collaborative environment while driving improvements to HR practices.

Benefits

Rewarding salary and bonuses

100% premium coverage for group benefits

Defined benefit pension plan

Access to learning resources

Flexible work-from-home options

Qualifications

• 2-3 years of experience in HR roles.
• Experience with Employment Standards and Human Rights Code.

Responsibilities

• Act as first point of contact for HR inquiries.
• Support payroll and employee management processes.
• Manage HR programs and disability administration.

Skills

Customer Service

Communication

Organizational Skills

Flexibility

Education

University degree or college diploma in Human Resources Management

Certified Human Resources Professional (CHRP) or Certified Human Resources Leader (CHRL)

Tools

HRIS (Dayforce HCM)

Microsoft Office Suite

Job description

The Human Resources Services Specialist is accountable to efficiently deliver HR operational support and exceptional customer service to managers and staff across OGC. The Human Resources Services Team will be accountable for the intake of all front-line inquiries into HR and providing resolution to issues within the scope of their control. The team will be accountable to manage front line inquiries related to HR programs and practices including pension and benefits administration payroll total rewards forms flow questions and general inquiries from managers staff and prospective staff.

The Human Resources Services Specialist will work collaboratively with the talent acquisition function and HR business partners to foster a positive experience for new and existing OGC employees. Reporting to the Human Resources Services Assistant Manager the core parts of your role will be to :

• Act as a first point of contact for human resources and provides services support and counsel to employees and managers across OGC.
• Workwith Human Resources Business Partners to resolve manager and employee concerns. This involves support for letter creation prorations legislative and non legislative leaves.
• Support and execute on various HR processes including payroll HRIS management total rewards; including compensation benefit and pension administration leaves of absences employee changes resignations and retirements.
• Facilite short-term and long-term disability leave administration processes by helping employees complete the necessary forms following-up with the carrier on claims adjudication and communicating with employees on disability and facilitating return to work process.
• Support the deployment administration and sustainment of new and existing HR programs.
• Work collaboratively within a team to share ideas ownership and accountability for driving improvements and consistency of execution for key Human Resources processes.
• Understand and participate in updating our employment policies and practices.
• Actively seekand drivechange to HR practices processes and tools.
• Provideproject support to the Human Resources department as required.
• Assistin the development and facilitation of HR employee training initiatives.
• Performother duties within competence as assigned.

Qualifications :

Lets Talk About You :

This is the unique blend of skills and experience we would love to see in an ideal candidate :

• University degree or college diploma in Human Resources Management Industrial Psychology or a related subject.
• Certified Human Resources Professional (CHRP) / Certified Human Resources Leader (CHRL) or in progress is an asset.
• A minimum of 2-3 years of work experience in a similar role.
• Exceptional customer service approach.
• Ability to manage multiple work streams simultaneously
• Ability to work well independently under time pressure with frequent time deadlines
• Excellent communication and interpersonal skills
• Strong desire to continuously improve and help others improve
• Must be dependable pro-active and flexible
• Youre highly flexible and able to quickly adapt to changing priorities
• Youre highly organized self-motivated customer oriented and able to work independently as well as within a collaborative team environment and with internal business partners at all levels of the organization
• Intermediate knowledge of Microsoft Office Suite applications Taleo and HRIS (Dayforce HCM is an asset).
• Experience working with relevant legislation including the Employment Standards Act the Human Rights Code the Employment Equity Act the Pay Equity Act and the Occupational Health & Safety Act.

Additional Information :

Some of the Perks We Offer :

We offer best-in-class pension and benefits total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons youll love working here :

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBOcourses in Ontario)
• Access to a wealth of learning resources including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Lets work together! If you are interested in this opportunity please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business we protect what matters most to our members. As an employer we value what matters most in our workplace. Together this includes fostering a diverse equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals.We thank all applicants for their interest; however only candidates selected for an interview will be contacted.

LI-Hybrid

Remote Work : Employment Type :

Full-time

Key Skills

Invoicing,Facilities Management,HVAC,AIX,Air Pressure Handling,AX

Department / Functional Area : Employee Experience

Experience : years

Vacancy : 1

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