Human Resources Manager

The Human Resources Manager is responsible for all human resources administration and activities. This role includes recruiting and developing staff and management, monitoring and assigning staff training, and managing employment and payroll programs. This role requires a high level of discretion and the safeguard of confidential information and may require the signing of a confidentiality agreement. The Human Resources works closely with the General Manager and Associate Dealer.

Responsibilities and Tasks

Customer Service

• Encourages and maintains a culture that values excellent customer service to all customers through an effective training structure within the store.
• Provides the store with the necessary training and development supports to enhance the overall customer experience within the store.
• Responds and handles customer and staff inquiries, requests, and concerns in a timely manner, over the phone and in person.

Operations

• Coordinates the recruitment and selection of new employees (e.g., reviewing application forms, resumes, interviewing, etc.).
• Assists in assessing staffing needs and subsequently creates and issues required job postings.
• Implements training and professional development strategies in the store and takes action to align them with store initiatives and objectives.
• Coordinates store staff training, including e-Learning administration, communication, and support, in collaboration with the respective Department Manager.
• Maintains necessary computers and software for training.
• Maintains employees’ training records by assigning IDs and curriculum (CTU, CTDA Health & Safety, etc.) and ensuring completion of training programs.
• Monitors progress and provides feedback upon completion of orientation and training to the respective Department Manager.
• Follows up with Department Managers to ensure all employees complete the performance appraisal process (3 month, annually, etc.).
• Maintains accurate and comprehensive personnel records, in accordance with minimum provincial standards.
• Assists with the preparation of formal communications to employees and with the preparation and mailing/distribution of general correspondence and reports as required.
• Maintains records and compiles statistical reports concerning personnel-related data such as training completion, User IDs, productivity report, turnover report, performance appraisals, benefits, and absenteeism rates.
• Maintains accurate records on a variety of HR related documents i.e., payroll register and worker’s compensation forms.
• Assists as required with payroll and benefits administration, including profit sharing.
• Ensures the accuracy of preliminary payroll reports, time sheets, and spreadsheets.
• Ensures compliance with all legislative requirements and responds to government agencies as required.
• Develops and implements policies, programs, and procedures related to Human Resources and Training.
• Assists as required with staff scheduling and labor budget.
• Reports any conflict for resolution to Associate Dealer and/or General Manager.
• Communicates and ensures compliance with company, store, and department policies, as well as health and safety programs and regulations.
• Maintains and promotes safety and security procedures, and ensures team member compliance.
• Assists in coordination of social events and in the administration of Jumpstart Program.
• Actively participates in management meetings.
• Ability to work with financial reporting and month-end activities with accounting firm.
• Completes other tasks as required.

Requirements:

• Post-secondary education or equivalent.
• Minimum of 2 years of experience in an HR related field.
• Good understanding of Human Rights and Employment Standards Legislation.
• Proficient in office software systems, Microsoft Word and Excel, and in payroll systems.
• Demonstrated supervisory, leadership, and/or managerial experience, or relevant experience.
• Processes strong oral and written communication skills.
• Experience with a payroll company would be considered an asset.