Human Resources (HR) Coordinator (Term - 15 Months)

The Canadian Medical Protective Association; Ottawa; Hybrid; CAD 58,000 - 75,000; Full time

Job summary

Join a forward-thinking organization as a Human Resources Coordinator, where you'll play a vital role in enhancing the employee experience and supporting a culture of inclusion. This position offers the opportunity to work in a hybrid environment, balancing remote work with on-site collaboration. As part of a dedicated HR team, you will manage HR systems, coordinate key programs, and contribute to various initiatives that promote employee engagement. If you are passionate about HR and eager to make a meaningful impact in the healthcare sector, this role is perfect for you.

Benefits

Health Benefits

Paid Time Off

Flexible Work Hours

Qualifications

• 2+ years in HR administration with a focus on systems and processes.
• Experience with Workday and cloud-based HR applications.

Responsibilities

• Support HRMS and maintain accurate employee records.
• Coordinate HR programs like New Employee Orientation and Performance Management.

Skills

Interpersonal Skills

Proactive Initiative

Customer Service Orientation

Organizational Skills

Bilingual (English/French)

Education

Diploma in Business Administration

Certificate in Human Resources

Tools

Workday

Microsoft Office

Applicant Tracking Systems

Job description

■HUMAN RESOURCES COORDINATOR (TERM – 15 MONTHS)

Hybrid- Primary Remote (Ottawa, ON)

CONTRIBUTING TO THE CMPA

The People & Culture group is responsible for developing and implementing the People Strategy, which sets the foundational building blocks for modernizing the employee experience, cultivating the CMPA’s organizational culture, and transforming our approach to talent management. The group has accountability for creating an employee experience in which the CMPA’s people are inspired, connected, and empowered to bring the Association’s vision, mission and strategic plan to life in service of our members and the Canadian healthcare system.

The People & Culturegroup partners with the business to deliver plans, services, and programs to attract, recruit, develop and retain an engaged workforce that is fully capable of responding to evolving organizational needs. The group’s core activities include people strategy and planning, organizational culture, equity, diversity and inclusion, talent management and acquisition, employee relations, disability and leave management, employee well-being, total rewards management, and HR data and analytics. The group also collaborates with other business areas on organizational change enablement and organizational learning programs and initiatives.

POSITION OVERVIEW

The Human Resources Coordinator works collaboratively as part of an integrated business-facing HR team to deliver exceptional support to internal HR team members as well as CMPA people leaders and employees. The incumbent acts as the team’s HRMS subject matter expert (SME), working collaboratively with colleagues in HR and IT to ensure effective HR systems and accurate HR data and transactions.

The Coordinator is responsible for the coordination and administration of several cyclical HR processes and programs and plays a key role in supporting People & Culture colleagues and staff in contributing to a positive employee experience. The incumbent is also responsible for providing the People Services team with administrative support.

POSITION ACTIVITIES

HR Systems Support and Electronic Employee Records (50%)

• Acts as the departmental HRMS subject matter expert (SME) forWorkday, including performing quality assurance of system transactions, providing peer support and advice to HR colleagues on transactions, and responding to questions and routine Helpdesk inquiries
• Collaborates with IT, P&C, and Payroll to troubleshoot and test complex system entries
• Monitors transactions and completes tasks within Workday to ensure timely completion
• Accountable for position management and creation within Workday
• Acts as departmental SME for all external vendors (for example: DocuSign, Citation Canada, Pre-Valuate, and Jobvite) and assists colleagues with questions and liaises with vendors as necessary
• Maintains electronic employment files as per records management practices

HR Programs (25%)

• Leads the coordination and administration of assigned cyclical HR programs (e.g. New Employee Orientation, Employee Recognition, Take Our Kids to Work Day, various learning events, etc.) including program improvements, event management, and preparation of communications
• Launches the cyclical Performance Management Program (PMP) business processes in the Association’s HRMS, Workday (e.g. goal setting, cascading goals, mid-cycle, and year-end)
• Support student and co-op recruitment and selection efforts

Administrative Support & Process Improvement (25%)

• Provides administrative support to the People Services team, including but not limited to, meeting logistics and coordination, administrative support to various People & Culture programs, and submitting departmental expenses and invoices. Responsible for the ongoing maintenance of the CMPA’s Career Framework, including position profiles, job analysis and job evaluation records and files.
• Maintains internal/external employment agreement templates and ensures accuracy and availability for use by People Services team (i.e., uploaded in the Applicant Tracking System)
• Documents People Services procedures and HR operational metrics and data
• Reviews and triages the CMPA’s general HR inbox, as the owner, to ensure inquiries and tasks are followed up with appropriately and in a timely manner
• Compiles and maintains departmental reports and statistics, including HR quarterly reporting, responding to data requests and building system reports
• Leads the compilation and reporting of regular HR-related data, such as exit interviews, departures, new hires, employment agreements and legal documentation, and the Career Framework
• In collaboration with the People Services team, reviews and updates HR policies on intranet and document management system
• Responds to employee and external requests for information
• Provides back up to other HR team members during absences

Contributes to special projects and other job-related duties, as required

EDUCATION AND EXPERIENCE

• Minimum 2 year diploma or certificate in Business Administration, Human Resources, or an equivalent field of study
• Minimum of 4 years of corporate human resources administrative work experience
• Demonstrated experience with Microsoft Office including sound knowledge of Word, Excel, Outlook, presentation software (such as PowerPoint) and Visio
• Experience working with a variety of computer and cloud-based applications, including HRMS, applicant tracking systems, electronic document management systems, and survey tools (experience withWorkday is essential)
• Demonstrated experience working in a fast-paced environment, while taking accountability and initiative on tasks through to completion is essential

SKILLS AND ABILITIES

• Strong interpersonal skills and communicates tactfully, clearly, and effectively with individuals or groups at all levels
• Proactive, strong sense of urgency and able to anticipate administrative needs
• Demonstrated ability to work independently, take initiative, and use sound judgment to make decisions
• Strong customer service and team orientation
• Ability to foster collaborative working relationships with other business units (Payroll, IT, Finance, etc.)
• Ability to coordinate programs and projects with an understanding of process improvement methodology
• Discretion, confidentiality, and the use of sound judgement.
• Ability to draft correspondence and perform data entry with high degree of accuracy, detail orientation
• Strong work ethic and proven organizational skills with the ability to receive work from multiple parties and prioritize and multitask accordingly
• Strong communication skills in English, bilingual ability (English/French) is considered an asset

POSTING DETAILS

• Job Type: 15-month term, full-time position. Includes paid time off and health/dental benefits.
• Salary Range: $58,100-$75,000 – this role is classified as level 6.
• Skills Assessment: Selected candidates may be required to complete a skills assessment.
• Location: Hybrid – Primary Remote Job. You can work from a home-based office the majority of time, with regular on-site presence at the CMPA office (up to 1-2 days per week). If you prefer to work in an office setting as your primary workspace, you can choose to work out of the CMPA’s office located in Ottawa, Ontario near the beautiful Dow’s Lake.
• Application Deadline: Position will remain open until filled.
• Targeted start date: June 2025.

The CMPA is an equal opportunity employer and is committedto being responsive to those living with disabilities and strives to prevent and remove barriers to accessibility. The CMPA will provide support and accommodation in its recruitment processes to applicants living with disabilities. If you are invited to participate in an interview and/or skills assessment and have accommodation needs, please let us know.

Equity, diversity, and inclusion (EDI) is a key priority, and we actively strive to build a culture of inclusion where employees can be their authentic selves and are valued for their diverse experiences and perspectives.

We welcome and encourage candidates from diverse backgrounds and a variety of lived experiences to apply.