Human Resources Coordinator - InterContinental Brisbane

Hotel Brand: InterContinental
Location: Australia, Queensland, Brisbane

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Nestled in the heart of Brisbane’s CBD, InterContinental Hotel Brisbane will open to guests this winter, offering 321 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city’s top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Human Resources Coordinator, you will be responsible for assisting the Human Resources Department and departmental managers in ensuring our colleagues are equipped to deliver this. You will support across all areas of HR operations, providing key clerical and administrative support in recruitment, onboarding, learning & development, performance management and engagement, to deliver an excellent colleague experience.

A little taste of your day-to-day

Every day is different, but mostly you will:

1. Manage administrative processes and IHG people technology, ensuring payroll deadlines are met and supporting new starter onboarding.
2. Collaborate with leaders and external payroll teams, facilitate contract development, and drive compliance with onboarding procedures.
3. Monitor budget expenditure, conduct audits, and assist in supplier management and payment processing.
4. Deliver exceptional internal customer service, particularly during peak periods, while efficiently managing HR supplies and external stock providers.
5. Act as the HR team first point of enquiry for a range of HR & Payroll related questions from hotel colleagues and leaders, working 5 days a week on site.
6. Support the planning, preparation and execution of colleague events and IHG engagement initiatives.

What we need from you

This role is heavily administration focused so you will be a whizz at all things Microsoft, Excel, Canva, HRIS and databases and super confident with all things admin, producing reports, drafting letters, auditing files.

You must be a people person, enjoy interacting with all levels of the business and comfortable juggling multiple tasks and priorities.

1. Ability to work autonomously, be proactive and take accountability for workload.
2. Ability to manage multiple tasks whilst demonstrating attention to detail and accuracy in all work.
3. Strong communications skills that can guide, confidentially influence and build professional rapport with department managers, leaders and colleagues.
4. Tertiary studies in Human Resources, Training or Business Administration preferred.
5. Previous HR experience within Hotel Industry or within Tourism and Hospitality is desired.
6. Tech savvy with IT literacy in Microsoft Office suite, HR systems (preferred) and able to learn new systems easily.
7. Fluent in the English language; extra language skills would be great, but not essential.
8. Impeccable grooming standards and good personal hygiene.
9. Full working rights within Australia with no restrictions.

What you can expect from us

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care - that you notice the little things that make a difference to guests as well as always looking for ways to improve – in return we’ll reward all your hard work with a great salary and benefits – including accommodation, package benefits, great room discount and superb training.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.