Human Resources Coordinator

DUCA Financial Services Credit Union; Toronto; On-site; CAD 51,000 - 60,000; Full time

Job summary

A community-focused credit union in Toronto is seeking a Human Resources Coordinator to support employee onboarding and human resource related activities. The ideal candidate will have a background in HR, strong customer service skills, and the ability to manage various employee functions effectively. This role offers a full-time position with a standard workweek of 38 hours.

Benefits

Health & Safety program

Flexible work opportunities

Incentive compensation

Qualifications

• 1 to 2 years’ experience in a human resources capacity considered an asset.
• CHRP Designation (achieved or in progress) is preferred.
• Experience in Health & Safety activities or committees is a plus.

Responsibilities

• Provide first level support to employees on HR policies and procedures.
• Coordinate employee onboarding and offboarding activities.
• Monitor training completions and prepare reports.

Skills

Initiative

Customer service

Problem solving

Attention to detail

Analytical skills

Education

Post-secondary education in Business or Human Resources

Tools

Microsoft Office Suite

Excel

Job description

Overview

Why DUCA?

We’re a vibrant, exciting credit union that lives its “profits with a purpose” philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members. We exist to help People, Businesses and Communities Do More, Be More, and Achieve More. DUCA is distinguished for the following: positive, service‑oriented experiences delivered through branch staff, Member‑Connect, Mobile mortgage specialists, Wealth Management advisors and Commercial/Business Banking Account Managers; competitive rates; personalized financial solutions with the lowest possible fees; profit sharing among Members; multiple ways to bank (online, mobile app, phone/full‑service Member Connect, and in‑branch) 24/7; and a community focus that culminated in the DUCA Impact Lab and the designation as a B‑Corp certified organization, the first credit union to receive this recognition. A career with DUCA offers opportunities to contribute your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives. At DUCA you’ll be part of a vibrant, collaborative team where you’ll be supported to excel and make an impact, no matter what role you play.

Human Resources Coordinator

DUCA is looking for a Human Resources Coordinator to join our growing team!

Job Purpose & Summary

As the first point of contact for employees, the HR Coordinator provides client‑centric support with a focus on employee onboarding and other employee lifecycle activities, reporting, and supporting the People & Culture (P&C) team in executing human resource related activities.

Key Accountabilities & Duties

• Provide first level support to employees and People Leaders in policy interpretation and administration, employment legislation, employee programs, and related human resources functions and practices
• Coordinate employee onboarding, offboarding, and other lifecycle activities including entries into the HRIS; maintain employee and department files; initiate and track administrative requirements; and coordinate workflows between P&C teams
• Coordinate employee related Learning Management System (LMS) activities including onboarding, training assignments, offboarding, invoicing, etc.; act as an LMS expert and provide end‑user support to employees, liaising with the third‑party vendor as required
• Monitor mandatory training completions and follow up with employees; produce quarterly completion status reports and support annual board reporting on training
• Support the rollout of annual mandatory training and attestation projects, test LMS files, monitor and report on employee completions
• Coordinate employee registrations, follow‑up, and reporting for non‑LMS learning initiatives (annual pension webinars, benefits webinars, etc.)
• Prepare first‑level HR related reporting including basic HRIS reports, organizational charts, lieu‑time reconciliation, employee moves and headcount reports; and other ad‑hoc reports as required
• Complete biweekly unpaid absence reporting, problem solve where possible and escalate for help when needed
• Monitor, track, and action applicable pension enrollments, employee licensing requirements or other employment conditions, conditional bonds, and work permit expiries; support employee benefit plan changes
• Draft job letters, employment verifications, position change letters, and other employee related correspondence
• Support cyclical activities such as the performance review cycle and the creation and distribution of bonus and salary increase letters, audits and other system related reviews or exams requiring input
• Manage pregnancy, parental, family caregiver, and other standard job‑protected leaves and provide support for other non‑medical leaves of absence while limiting risk where possible
• Coordinate standard full‑cycle medical disability leaves of absence claims; coordinating third party case initiation and claims management through to return to work
• Support the P&C team with planned communication activities including updating applicable material on the intranet
• Support DUCA’s Health & Safety program by scheduling and attending Joint Health & Safety Committee meetings, preparing meeting agendas, maintaining the annual workplan, recording minutes, preparing reports, and maintaining postings in all locations
• Continually identify solutions to simplify, automate, and improve HR processes and workflows to create operational efficiencies and scalability
• Keep current on applicable human resources trends and legislative requirements
• Support the broader People & Culture team, as required, with other duties as assigned

Occupational Experience & Education Requirements

• Post‑secondary education in Business or Human Resources
• 1 to 2 years’ experience in a human resources capacity (i.e. HR Administrator, etc.) considered an asset
• CHRP Designation (achieved or in progress) considered an asset
• Experience participating in a Joint Health & Safety Committee or supporting general Health & Safety activities considered an asset
• Experience within the credit union or financial services industry considered an asset

Knowledge, Skills & Attributes

• Demonstrated ability to take initiative and work independently with the ability to exercise mature judgment and decision‑making
• Strong customer service, relationship building, problem solving, and follow‑up skills
• Strong active listening, verbal, and written communication skills
• Strong analytical skills with demonstrated accuracy and attention to detail
• Displays strong collaborative attributes to effectively work with employees, managers, and others in the P&C team
• Possesses a solid knowledge and understanding of employment standards and related legislation
• Ability to self‑manage workload with strong time management, planning, prioritization, and organization skills
• Ability to seek out opportunities to improve processes and procedures that will positively impact workflows
• High level of integrity, ethics and professionalism; must be able to handle all confidential information with discretion and sensitivity
• Working knowledge of relevant employment and human rights legislation
• Proficient in Microsoft Office suite of products, including ability to work with data in Excel to present information that is accurate and easy to work with

Working Conditions

Normal office environment. Standard work week of 38 hours with additional time may be required to meet deadlines and project deliverables.

Department: People & Culture

Primary Location: Corporate Office - 5255 Yonge Street, North York, M2N 6P4

Employment Status: Full‑Time

Hours per Week: 38

Salary: The annual salary range for this position starts at $51,904. Actual annual base salaries will vary depending on relevant job‑related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits.

Number of Vacancies: 1

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Qualified applicants are encouraged to submit their application. Applications must include a resume.

We thank all applicants but only those considered for an interview will be contacted.