Human Capital Operational Excellence Manager (Contract)

PwC; Toronto; On-site; CAD 91,000 - 135,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

PwC Canada is seeking an HC Operational Excellence Manager to lead the Operational Excellence team within Human Capital, driving xLoS process execution, continuous improvement, and standardization across HC processes, partnering with HC Business Partners to document and optimize workflows.

You will guide cross-functional teams, monitor SLAs and KPIs, apply automation and GenAI to improve services, and foster a culture of ongoing improvement in a hybrid work setting.

Qualifications

• Strong understanding of HC processes and best practices.
• Excellent project management and organizational skills.
• Ability to analyze and improve processes.
• Strong leadership and communication skills.
• Ability to work effectively with cross-functional teams.
• Knowledge of HC-related regulations and compliance requirements.
• Agile mindset and solutions-focused approach.
• Strong technical capabilities and willingness to upskill with current automation tools.

Responsibilities

• Lead the HC Operational Excellence team in executing xLoS processes and continuous improvement initiatives.
• Closely monitor service delivery standards and capacity of the team.
• Collaborate with HCBPs to transform, improve, and document HC processes through standardization, simplification, automation, and GenAI.
• Support various HC teams in managing planned and bespoke processes with defined SLAs and KPIs.
• Ensure alignment of HC processes xLoS where possible and provide recommendations for best practices.
• Monitor and report on process performance, ensuring compliance with established standards.
• Provide guidance and support to HC teams on process-related issues and challenges.
• Foster a culture of continuous improvement within the HC team.

Skills

xLoS processes understanding

Project management

Process analysis

Leadership

Cross-functional collaboration

Agile mindset

Automation tooling awareness

Documentation and mapping

Tools

Alteryx

Power Automate

Power BI

Copilot Studio

Job description

The Human Capital (HC) Operational Excellence Manager will be responsible for leading the HC Operational Excellence team. This role will focus on xLoS process execution and continuous improvement. The manager will collaborate closely with all HC Business Partners (HBCPs) to transform, improve, standardize, and document processes. They will work closely with all areas of the HC team to support a variety of planned and bespoke processes with defined SLAs and KPIs.

The Opportunity

• Lead the HC Operational Excellence team in executing xLoS processes and continuous improvement initiatives.
• Closely monitor service delivery standards and capacity of the team
• Collaborate with HCBPs to transform, improve, and document HC processes through standardization, simplification, automation, and GenAI
• Support various HC teams in managing planned and bespoke processes with defined SLAs and KPIs
• Ensure alignment of HC processes xLoS where possible and provide recommendations for best practices
• Monitor and report on process performance, ensuring compliance with established standards
• Provide guidance and support to HC teams on process-related issues and challenges
• Foster a culture of continuous improvement within the HC team

What You'll Bring

• Strong understanding of HC processes and best practices
• Excellent project management and organizational skills
• Ability to analyze and improve processes
• Strong leadership and communication skills
• Ability to work effectively with cross-functional teams
• Knowledge of HC-related regulations and compliance requirements
• Agile mindset and solutions-focused approach
• Strong technical capabilities and willingness to upskill with current automation tools
• Additional experience with process documentation and mapping best practices, or tools such as Alteryx, Power Automate, Power BI, and Copilot Studio, would be an asset in supporting process improvement, automation, and reporting.

This is a 12-month full-time secondment opportunity

The salary range for this position is $90, 530 - $134, 800. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level.

We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life.

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Education

Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred:

Certifications

Certifications (if blank, certifications not specified)

Required Skills

Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Coaching and Feedback, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Creativity, Data Quality, Digital Tooling, Documentation Administration, Embracing Change, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics {+ 19 more}

Desired Languages

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Travel Requirements Not Specified

Visa and Clearance

Available for Work Visa Sponsorship? No

Government Clearance Required? No

Job Posting End Date

Job Posting End Date October 8, 2026

Accommodation Statement

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.