Hub Operations Coordinator

Porter Airlines Inc.; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

Porter Airlines Inc. in Toronto is seeking a Hub Station Operations Coordinator to act as the central contact for hub activity, coordinating information between internal teams and external partners to support safe, on-time turn performance.

You will communicate schedules, direct operational teams, deploy resources, monitor delays, and arrange ground services to ensure efficiency. The role requires strong communication, organization, and the ability to multitask in a fast-paced environment.

Qualifications

• Ability to work on a permanent basis in Canada.
• Minimum 2 years of experience in airline operations or related industry.
• Ramp and Customer Service experience is a strong asset.
• Must be computer savvy and able to multi-task.
• Experience with scheduling and planning is a strong asset.
• Must have a clear attendance record and be flexible to work rotating shifts, weekends and holidays.
• Able to obtain Transport Canada Restricted Area Identification Card (Security Clearance).

Responsibilities

• Act as central point of contact for hub station operations, collecting and sharing information between internal and external teams.
• Communicate operational schedules and monitor delays to maintain on-time departures.
• Utilize live resource deployment software to assign ramp and passenger service resources.
• Monitor hub station operations and take proactive action to mitigate delays.
• Arrange ground handling, grooming, catering, maintenance, and fueling services as needed.
• Generate and maintain an aircraft tow and parking plan for each Hub Station and distribute it to stakeholders.
• Update Porter systems with gate assignments and coordinate with gate control authorities.
• Update departure times for delayed flights in A-CDM where applicable.
• Enter delay codes into Porter systems and ensure accurate logging of delays.

Skills

Strong communication

Teamwork

Safety consciousness

Problem solving

Proficient computer skills

Scheduling experience

Tools

Radio license

Scheduling software

Job description

Coordinates operations at Hub Stations and acts as a central point of contact for stakeholders involved in Hub Station Operations. They will collect and share information with various stakeholders as well as maintain the integrity of various systems, all in support of safe, on-time turn performance.

Duties & Responsibilities

• Act as a central point of contact for hub station operations, collecting and sharing information between internal and external teams including Porter’s System Operations Control Centre (SOCC), Porter’s Maintenance Operations Control (MOC), hub station operations teams, contracted ground handlers, airport service providers, airport authorities and others. Ensure that all concerned parties have timely, accurate information in order to make decisions and direct Porter’s operations.
• Communicate operational schedules, including timely updates in the event of irregular operations, and, in some cases, direct the activity of operations teams, contracted handlers and airport service providers in order to maintain the integrity of Porter’s scheduled operations.
• In some cases, utilize live resource deployment software to assign ramp/passenger service resources to specific operations and to update planned assignments based on operational requirements in support of a safe, on-time and efficient operation.
• Monitor hub station operations and take proactive action to mitigate operational delays.
• Arrange for services requested by the flight deck - including ground handling, grooming, catering, maintenance, additional fuelling and others - ensuring that service requests are met fully and expediently.
• Generate and maintain an aircraft tow and parking plan for each Hub Station and distribute the plan amongst all concerned stakeholders, ensuring aircraft are in position for on-time departures.
• Update Porter systems with gate assignments and coordinate with gate control authorities to resolve any gate conflicts.
• Update departure times for delayed flights in the Airport Collaborative Decision Making (A-CDM) system for those Hub Stations where one exists in support of efficient Airport Operations.
• Enter delay codes into Porter systems as directed by station operations team members. Seek out missing information as necessary to ensure that all delays from Hub Stations are coded in an accurate and timely manner.
• Prepare and distribute reports, including but not limited to shift reports, as directed by department leaders and to ensure accurate documentation of operational performance and issues.
• Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
• Other duties as assigned by the Hub Manager from time to time.

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• Ability to work on a permanent basis in Canada.
• Minimum 2 years of experience in airline operations or a related industry is required.
• Having Ramp and Customer Service experience is considered a strong asset.
• Must be computer savvy.
• Experience with scheduling and planning is a strong asset.
• Holding a radio license is an asset.
• Must have previous experience in a fast paced environment and ability to multi-task.
• Able to effectively and professionally communicate both orally and in writing.
• Able to collaborate and operate effectively as part of a cross functional team.
• Has a proactive approach to work, can solve problems and maintain a positive attitude in the face of operational disruptions.
• Strong organizational skills, detail oriented and able to effectively manage multiple tasks.
• Clear attendance record and flexibility to work rotating morning and overnight shifts, weekends and holidays.
• Able to obtain Transport Canada Restricted Area Identification Card (Security Clearance)