HRSS Specialist

OpenText; Waterloo; On-site; CAD 50,000 - 65,000; Full time

Job summary

OpenText, a leader in information management, seeks an HR Support Specialist to provide excellent service to employees across Canada and the Americas. The role involves managing HR inquiries, delivering solutions, and ensuring operational excellence within the HR Shared Services Response Center. Ideal candidates should possess a background in HR, strong communication skills, and the ability to multitask effectively in a fast-paced environment.

Qualifications

• 0-2 years of HR experience or demonstrated interest in HR.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and tight deadlines.

Responsibilities

• First line of HR support for employees in the Americas.
• Manage employee transactions and inquiries.
• Prepare monthly reports and maintain HR documentation.

Skills

Customer service

Communication

Problem Solving

Time Management

Education

Background in HR

Tools

SAP/SuccessFactors

Word

Excel

Job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact

Keeping optimization and efficiency top of mind, the HR Shared Services Response Center Team will focus on driving operational excellence through processing moderate to complex employee transactions for Americas including Canada, US, Mexico and Brazil.

You Are Great At:

Service Excellence

• The first line of HR support for all employees in the Americas – Canada, US, Mexico, Brazil
• Answer inquiries related to benefits, leave of absences, vacation, etc
• Support with employment record changes and internal moves
• Collaborate with various HR stakeholders: Human Resource Business Partners, Benefits Team, Payroll, Talent Acquisition, etc.
• Delivering the best customer service
• Directing employees on how to navigate HRIS and HR database.
• Develop and maintain HR content in self-service portal and existing documentation in accordance with policy and/or systems changes/updates
• Leverage HR Knowledgebase to ensure consistent and optimized processes, while keeping continuous improvement top of mind
• Responsible for delivering a high-quality employee experience, and cultivating a culture of customer service.
• Preparation of monthly reports as defined various in-scope support areas

Decision Making, Judgement & Autonomy

• Work independently under general supervision and collaboratively as part of a team. Holds self and develop influence by supporting others to be accountable in meeting commitments, consistently delivering results within required timelines and expectations
• Any situations which would be considered outside of standard operating procedure that can directly or indirectly create significant financial, regulatory & compliance and reputational impact to OpenText would be escalated to Regional HRSS leader

• The role will have responsibilities for helping to manage relationships with external vendors/stakeholders in exercising judgement for creating proposals to identify appropriate solutions to programs/issues and will make recommendations with HRSS Specialist Centre Manager before implementing solutions

Problem Solving

• Perform Human Resources related transactions and business processes, with varying complexities, to ensure timely and accurate data based upon system workflow and business requirements
• Proactively take part in supporting the ongoing development, impact analysis and
• documentation of procedures, processes, and protocols in partnership with HRSS Support Centres, HR CoEs, and HR Partners
• Participate in the testing, implementation, upgrading and support of new or modified system changes, as directed by Manager
• Serve as HRSS Support Centre SME and work with HR Support Centre members to troubleshoot unusual data entry issues, and collaborate with key stakeholders on resolution when necessary, and achieve single to minimal touchpoint with employees. In most cases there is a standard operating procedure available to execute a process and can also be used in resolving issues
• Apply sound judgement and discretion with sensitive information

What It Takes:

• A background or demonstrated interest in HR (understanding of different areas in HR)
• Effective at managing multiple priorities under tight deadlines, ability to prioritize conflicting demands, and organize time and resources to deliver consistent results
• SAP/SuccessFactors knowledge would be an asset
• 0-2 plus years of relevant HR experience.
• Ability to multi-task (handling several different deliverables)
• Strong interpersonal skills with understanding of the importance of confidentiality
• Strong verbal and written communication skills with a focus on customer experience and excellent attention to details.
• Proficiency in Word and Excel

One last thing:

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.