HR Shared Services Administrator

Maximum ManagementFrazer Jones USA; London; Hybrid; CAD 33,000 - 39,000; Full time

Job summary

A leading global engineering organization is seeking an HR Shared Services Administrator in London, Canada. This hybrid role requires supporting employees with HR queries and managing onboarding, with an emphasis on enhancing the employee experience. Candidates with strong communication skills and some HR experience are encouraged to apply, along with proficiency in HRIS and MS Office.

Qualifications

• Some experience in an HR support or shared services role.
• Strong communication and customer service skills.
• Confident using HRIS, Workday desirable.

Responsibilities

• Respond to HR queries and guide users through self-service tools.
• Manage onboarding/offboarding and HR transactions.
• Use data insights to enhance service delivery.

Skills

Communication skills

Customer service skills

HRIS experience

MS Office proficiency

Tools

Workday

Job description

HR Shared Services Administrator

West London

Up to £39,000 + benefits

Hybrid working: 3 days in office, 2 from home

Hours: 8:30am-5:00pm

A leading global engineering organisation is looking for an HR Shared Services Administrator to join its team in West London. This is a great opportunity for someone with a passion for employee experience and a strong foundation in HR operations.

As the first point of contact for HR queries in the UK, you’ll support employees and managers with HR policies, systems, and processes. You’ll guide users through self-service tools, manage onboarding and offboarding, and escalate complex issues where needed. You’ll also contribute to continuous improvement initiatives and help shape a seamless HR service experience.

Key Responsibilities

* Respond to HR queries and guide users through self-service tools

* Manage onboarding/offboarding and HR transactions

* Maintain accurate records using a ticketing system

* Meet service level targets for accuracy and timeliness

* Support HR projects and process improvements

* Use data insights to enhance service delivery

About You

* Some experience in an HR support or shared services role

* Strong communication and customer service skills

* Confident using HRIS, Workday desirable

* Proficient in MS Office

Please apply to be considered.

The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.