HR Services Manager

The Opportunity:

The Manager HR Services plays a critical role in leading and optimizing HR services to ensure efficient and effective service delivery. This role is responsible for overseeing HR processes, program delivery, policy adherence, compliance, governance, and employee customer service, as well as managing and administering all recognition programs at Maple Leaf Foods. The incumbent is a process driven thinker with strong leadership, problem-solving, and process improvement skills with the goal of achieving high levels of customer satisfaction and the highest quality in client delivery to consistently meet and exceed SLAs and KPIs. They must also have a deep understanding of controls and be capable of efficiently managing processes from end to end.

Any MLF team member interested in being considered for this role are encouraged to apply online by April 22. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• Lead the HR Service team in delivering high quality HR support, including onboarding, offboarding, SAP administration, and employee lifecycle management.
• Responsible for the ongoing improvement of the HR Services team. Responsible to effectively lead, manage and develop the team ensuring an integrated approach to service delivery.
• Oversee HR inquiries and issue resolution, ensuring timely and accurate responses.
• Develop and refine HR processes to improve efficiency, accuracy and compliance.
• Collaborate with stakeholders to enhance HR service delivery and address business needs.
• Gather feedback and drive improvements in HR support and communications.
• Lead, mentor, and develop the HR Services team to build capabilities and foster a high-performance culture.
• Set performance goals, provide coaching and drive team engagement.
• Lead the delivery of education and communication initiatives related to benefits and pension programs.
• Partner with internal teams to ensure smooth administration and employee engagement in these programs.
• Manage SAP system, ensuring data integrity, security and efficient reporting.
• Support system implementation, upgrades, and process automation efforts.
• Develop and maintain a consistent cadence of KPIs to track performance and support strategic objectives.
• Analyze data to identify trends, opportunities, and potential risks, providing actionable insights to key stakeholders.
• Collaborate with cross-functional teams (i.e. payroll) to ensure alignment between business goals and performance metrics.
• Provide ongoing reporting, dashboards, and visualizations to communicate data insights clearly.
• Support data-driven decision making by offering recommendations based on analysis.
• Ensure adherence to employment laws, company policies, and HR best practices.
• Maintain accurate employee records and oversee compliance audits.
• Partner with legal and compliance teams to mitigate risk and uphold HR governance.
• Identify opportunities to enhance HR service delivery through process optimization and technology.
• Develop and implement initiatives to improve the employee experience.
• Promote collaboration and knowledge-sharing across HR functions.
• Manage all recognition programs, including rewards programs and Appreciation Week initiatives and the Annual Values Awards Program and celebratory event.
• Ensure recognition programs are engaging inclusive and aligned with company values.
• Monitor program effectiveness and recommend enhancements to drive participation and impact.
• Collaborate with internal stakeholders to maintain and update policies as needed.
• Provide guidance and support on policy related matters to employees at all levels.
• Coordinate and manage the execution of the annual Code of Business Conduct campaigns, driving awareness and compliance throughout the organization.
• Monitor and report on the effectiveness of the annual Code of Business Conduct campaigns, making recommendations for continuous improvement.

What You’ll Bring:

Skills And Knowledge

• Strong project management and planning skills. Exceptional organizational skills and proven ability to manage multiple priorities.
• Ability to work independently as well as a part of a team in a collaborative manner.
• Client focused with ability to forge partnerships within the business.
• Analytical mindset with a track record of driving process improvements and efficiencies
• Ability to navigate change and lead HR transformation initiatives.
• Ability to manage information with accuracy, security, and confidentiality.
• Effective communication and consulting skills with capability to adapt to a variety of audiences including executive level.
• Bias for continuous improvement, ability to leverage data and technology to improve outcomes.
• Knowledge of legislations and laws both in Canada and the US as it relates to employment, pension and benefits.
• Knowledge of the BMC ticketing system.

Experience & Education

• Bachelor’s degree in business administration, Human Resources, or related field.
• 5+ years of experience in HR operations, shared services or HRIS administration.
• Strong understanding of HR processes, systems and compliance requirements.
• Experience managing HR technology (e.g. SAP, SuccessFactors, Workday, UKG, or other HRIS platforms)
• Advanced proficiency in Microsoft Office programs, including Excel, PowerPoint and Word.
• Prior experience with SAP/Success Factors is an asset.
• Experience with BMC ticketing system for ticketing.

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting.
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

About Us:

We’re a carbon neutral food company on a purposeful journey to Raise the Good in Food through better nutrition, safer food and workplaces, more humane animal care, and environmental sustainability efforts that protect our planet. We care about our communities and commit to reducing food insecurity in Canada. Join us on the journey. Let’s build a better future, together.

We’re passionate about food. For more than 100 years, we’ve made delicious, healthy protein that Canadians love under iconic national and regional brands, like Maple Leaf, Schneiders, and Greenfield Natural Meat Co. We’re on a journey to become the most sustainable protein company – not just in Canada – but on earth.

• We are carbon neutral.
• We are one of the only food companies in Canada to set science-based targets.

A diverse and inclusive work environment

Championing diversity and inclusion is a critical component to advancing our collective purpose and vision and living the Maple Leaf Leadership Values. We believe in building, investing in, recognizing, and rewarding remarkable people who value an inclusive workplace, embrace all forms of diversity, and commit to including every voice in our collaborative environment. We’re so much stronger when we know we’re accepted and valued for who we are and what we each bring to the workplace.

We embrace a strong, values-based culture

Our eight Leadership Values are our north star. They guide the decisions we make for all our stakeholders: our consumers, our customers, our people, our communities, our shareholders, and the environment.

• Doing What’s Right
• Shared Value
• High Performance
• Diverse and Inclusive Teams
• Disciplined Decision Making
• Our Accountability
• Intense Curiosity
• Transparency and Humility

We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods; however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position.

Championing diversity and inclusion is a critical component to advancing our collective purpose and vision, living the Maple Leaf Leadership Values, and delivering winning results. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired; please contact our Talent Attraction Team at accommodations@mapleleaf.com.

Disclaimer: Please note that salaries posted on sites other than the MLF Careers Page are not a reflection of Maple Leaf Foods and are an estimated salary range provided by that particular job board. Maple Leaf Foods offers competitive wages and an attractive total rewards package, which will be discussed during an interview with our Talent Team.

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