HR Service Delivery Advisor I

UNC Health Care; Morrisville; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking organization dedicated to enhancing community health and well-being. As an HR Service Delivery Advisor I, you will be the first point of contact for HR inquiries, providing essential support to employees and managers. This hybrid, full-time role emphasizes customer service excellence, effective communication, and meticulous attention to detail. You'll collaborate with cross-functional teams and utilize tools like ServiceNow to ensure seamless HR transactions. If you are passionate about making a difference and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Associate's degree or equivalent experience required.
• No experience required with a degree; four years of customer service experience otherwise.

Responsibilities

• Serve as the first point of contact for HR inquiries.
• Process HR transactions accurately and ensure compliance with policies.

Skills

Customer Service

Multi-tasking

Effective Communication

Attention to Detail

Adaptability to Technology

Education

Associate's Degree

High School Diploma or GED

Tools

ServiceNow

Job description

Job Description

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the communities we serve.

Summary:
The HR Service Delivery Advisor I serves as the first point of contact for Human Resources information for current and former teammates and managers with questions or issues related to benefits or other HR transactions. The advisor is responsible for processing routine employee HR transactions with accuracy and timeliness.

This is a hybrid, full-time position.

Responsibilities

• First Point of Contact: Serve as the initial contact for HR inquiries from employees and stakeholders. Respond promptly via phone, email, and chat, providing accurate information and building trust.
• Customer Service: Provide professional and friendly support, actively listen, empathize, and resolve issues efficiently to ensure high satisfaction.
• Performance Metrics: Meet and exceed metrics for handling inquiries, utilizing ServiceNow for tracking and follow-up.
• ServiceNow Case Management: Log and document inquiries accurately, maintaining detailed records for seamless communication.
• Collaboration and Communication: Work with HR team and cross-functional teams to resolve inquiries and provide comprehensive solutions.
• Employee Transaction Processing: Process HR transactions accurately, ensuring compliance with policies.
• Confidentiality and Data Security: Handle sensitive information securely, adhering to data protection regulations.

Other Information

Education Requirements: Associate's degree or equivalent experience.

Licensure/Certification Requirements: None required.

Professional Experience Requirements: No experience required if holding an Associate's or Bachelor's degree; otherwise, four years of relevant customer service experience with a high school diploma or GED.

Skills and Abilities: Ability to multi-task, meet performance metrics, communicate effectively, organize work, show initiative, adapt to technology, and pay attention to detail.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: HR Customer Service Center

Work Type: Full Time

Hours: 40/week

Salary Range: $20.53 - $29.23/hour (based on experience)

Work Schedule: Day Job

Location: US:NC:Morrisville

Work Arrangement: Hybrid

Exempt from Overtime: No

This position is employed by NC Health, a subsidiary of UNC Health Care System, providing shared services across UNC Health. Current UNCHCS State employees in shared services may remain in their current status.

Qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are available for applicants and employees with disabilities or religious practices. Contact: [e-mail]