HR Operations - Senior Associate

Vialto Partners; San Juan de Terranova; Remote; CAD 60,000 - 70,000; Full time

Job summary

An established industry player in global mobility services is looking for a dedicated HR Operations Specialist to shape their HR strategy and enhance the employee journey. In this role, you will oversee the full employee life cycle, ensuring compliance and effective management of HR processes. Collaborating with a dynamic team, you will address employee queries, coordinate with payroll, and develop HR policies that align with business objectives. This remote fixed-term position offers a unique opportunity to impact the organization positively while working with a diverse range of clients across industries. If you are passionate about HR and eager to contribute to a culture of belonging, this role is for you.

Qualifications

• Must be able to speak English; knowledge of Portuguese, Spanish, and French is an asset.
• Strong case management and follow-up skills are essential.

Responsibilities

• Responsible for the full employee life cycle from onboarding to off-boarding.
• Designing and developing HR policies and procedures.

Skills

Critical thinking

Communication skills

Interpersonal skills

Relationship building

Case management

Data analysis

Problem-solving

Education

Bachelor’s degree or equivalent

Tools

Excel

Google Suite

People Doc

Job description

Company Description

Vialto Partners is a market leader in global mobility services. Our purpose is to ‘Connect the world’. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.

Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work.

Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 6,500 staff worldwide and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.

Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve.

To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on LinkedIn and Instagram.

Job Description

In this role, you will hold a key position in shaping our HR operations strategy and crafting a distinctive employee journey experience. Collaborating closely with the broader People team and the business, you will ensure the realization of our Employee Value Proposition and the alignment with our business objectives.

Roles And Responsibilities

• Responsible for the full employee life cycle in your Region, from onboarding through to off-boarding
• Ensuring a prompt response to employees queries in our ticketing system (People Doc)
• Coordinating/collaborating with HRBPs on compensations, mid-year, annual reviews processes and ER issues
• Coordinating/collaborating with the payroll team to solve payroll related queries and make sure any change is captured and processed in a timely manner
• Escalating any benefits queries to the Benefits team to ensure accurate benefit administration
• Working closely with the HRIS team escalating any system issues in a prompt manner
• Designing and developing HR policies and procedures
• Advising on HR policies and procedures (e.g. maternity, paternity and sick leave policies amongst others)
• Maintaining records, files and documentation in accordance with legal requirements and ensuring compliance to Labor law and regulations
• Providing meaningful recommendations to challenges related to performance, conduct, compliance and mobility
• Managing and mentoring junior team members
• Keep abreast of key global trends and how they might impact your assigned client group
• Supporting ad hoc projects and identifying opportunities for process improvements and automation within People Operations

Qualifications

• Must be able to speak English. Knowledge of Portuguese, Spanish and French is an asset.
• Critical thinking skills
• Outstanding relationship building, communication and listening skills
• Able to focus on all areas of a project or task, no matter how small
• Strong interpersonal skills
• Understanding the root cause and being able to disposition and/or refer the inquiry appropriately
• Strong case management and follow-up skills
• Forward thinking mindset
• Confident delivery of potentially unfavorable information
• Demonstrated experience controlling inbound phone call interactions; redirecting conversations as needed, etc.
• Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
• Prior experience gathering accurate information to explain concepts and answer critical questions
• Excellent written and verbal communication skills (ability to succinctly document conversations)
• Prior experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data
• Demonstrated experience delivering end-to-end solutions to customers
• Ability to determine causes of operating errors and take corrective action
• Skilled in Excel, Google and digital solutions

Preferred Qualifications

• Bachelor’s degree or equivalent
• Employee Relations experience
• HR Generalist experience
• Prior HR Shared Services experience

Additional Information

• We are an equal opportunity employer that does not discriminate based on any legally protected status.
• Please note, AI is used as part of the application process.
• This is a remote fixed-term contract
• Salary range: $60k-$70k CAD