HR Incident Manager

IFG International Financial Group Ltd; South Frontenac; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading financial services firm in Ontario is seeking an Incident Management Consultant for a 12-month hybrid contract. The role involves managing a centralized mailbox for incident reports, collaborating with internal teams and stakeholders, and ensuring compliance with records retention requirements. Ideal candidates should have 3-5 years of relevant experience and strong communication skills.

Qualifications

• 3-5 years of relevant experience in incident management.
• Ability to communicate effectively with stakeholders.
• Experience managing a centralized mailbox and incident tracking.

Responsibilities

• Manage a centralized mailbox for incident reports and communication.
• Lead investigations of incidents, ensuring thorough documentation.
• Collaborate with internal teams and external stakeholders.

Skills

Strong writing skills

Strong oral communication

Collaboration

Critical thinking

Education

Bachelor's degree

Job description

Overview

Our client, a top banking client in Canada, is looking to hire a Incident Management Consultant for a 12-month contract with potential extension or conversion to permanent. This role is hybrid, located in Toronto: Mondays and first Friday of every month in the office.

What you'll be doing

As an Incident Management Consultant you will manage a centralized mailbox, ensuring timely and efficient communication regarding incident reports. The consultant will work closely with both internal teams and external stakeholders to identify, investigate, and mediate incidents, while also providing backup support to the Senior Incident Management Consultant. Additionally, this role will assist in meeting records retention requirements and ensure compliance with company policies and regulations.

How you\'ll succeed

Incident Tracking & Reporting

Lead or assist in thorough investigations of incidents, ensuring all relevant facts are gathered and documented, and appropriate remediation actions are taken. Monitor and track all incidents reported via a centralized mailbox, ensuring accurate and timely documentation.

Centralized Mailbox Management

Oversee and manage the centralized mailbox used for reporting incidents, triaging reports, and escalating as needed.

Stakeholder Collaboration

Partner with internal departments and external stakeholders to investigate, resolve, and mediate incidents.

Records Retention

Assist in maintaining records retention requirements, ensuring all records related to incidents are properly archived and compliant with company standards. Ensure adherence to company policies and regulatory requirements during incident management and reporting. Support the implementation of process improvements to enhance incident tracking, reporting, and resolution.

Who you are

• You can demonstrate relevant experience and have strong writing skills
  • You understand that success is in the details. You notice things that others don\'t. Your critical thinking skills help to inform your decision making.
  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it\'s the right thing to do.
  • You\'re driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
  • You act like an owner. You thrive when you\'re empowered to take the lead, go above and beyond, and deliver results.
  • You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what\'s possible.
  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

Must haves

3-5 years of relevant experience; strong writing skills; strong oral communication and collaboration skills

Nice to have

• Previous banking experience
• Corporate experience

Soft Skills

• Strong oral and writing skills
• Strong Collaboration

Education and Certifications

Bachelor\'s degree

If you are interested in hearing more about this role, please send your updated resume in MS Word format to [e-mail].

Other roles can be viewed at www.ifg-global.com