HR & Employment Relations Advisor

Peninsula Employment Services Limited; Toronto; On-site; CAD 60,000 - 70,000; Full time

Job summary

A leading company in HR and OHS solutions is seeking an HR & Employment Relations Advisor in Toronto. This role involves delivering strategic HR advice, managing client relationships, and addressing a variety of HR issues while ensuring compliance with regulations. The ideal candidate has relevant experience, a CHRP/CPHR/CHRL designation, and excels in a fast-paced environment.

Benefits

Day off on your birthday

Enhanced Benefits with Health and Dental Coverage

Registered Retirement Savings Plan (RRSP) Matching Program

Vacation Days increase after 2 and 5 years’ service

Downtown Location

Qualifications

• 2+ years of relevant HR experience.
• Ability to work under pressure and manage multiple tasks.
• Experience in a KPI/target-driven environment is desirable.

Responsibilities

• Provide expert advice on complex HR matters including terminations and employee management.
• Conduct consultations and lead high-level client meetings.
• Manage complex HR cases from start to resolution.

Skills

Client relationship management

HR compliance

Strategic thinking

Problem-solving

Communication

Education

CHRP / CPHR / CHRL designation

Job description

Job Title : HR & Employment Relations Advisor

Salary : $60,000- $70,000

Schedule : Monday to Friday – 8 : 30 AM to 5 : 00 PM

About Us

Peninsula Canada is a provider of external HR and OHS solutions; including, employment relations and health and safety advice, consultancy, BrightHR Software and Peninsula brAInbox AI. We are providers to small and medium-sized businesses located throughout British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Nova Scotia, New Brunswick, Newfoundland and Labrador; with foreseeable plans of branching out to all provinces in Canada! Peninsula is a division of the Peninsula Group, based in Manchester, UK which operates in the UK, Ireland, Australia, New Zealand and, most recently, Canada. We employ over 3,000 people globally! Peninsula opened its first Canadian office in Toronto in September 2017 and has quickly become one of the fastest growing companies.

The Role of HR and Employment Relations Advisor

The HR & Employment Relations Advisor will assume responsibility for delivering expert and strategically driven HR advice to a dynamic and expanding client base, predominantly through telephone calls. This role will involve offering comprehensive guidance and solutions to clients across a broad spectrum of HR issues, ranging from routine inquiries to intricate and complex matters.

Day-to-Day Duties and Responsibilities

• Serve as a primary point of contact for clients, providing expert advice and guidance on complex HR matters, including terminations, disciplinaries, and employee management issues.
• Conduct in-depth consultations with clients, offering strategic solutions and navigating them through intricate HR challenges with professionalism and expertise.
• Demonstrate subject matter expertise and fostering client empowerment on HR best practices, compliance, and relevant legislative updates
• Lead and facilitate high-level client meetings, offering insights, recommendations, and strategic direction to address organizational HR needs and challenges.
• Provide comprehensive analysis and review of client documentation, offering tailored advice and recommendations that align with internal terms and conditions and current employment legislation.
• Take ownership of complex HR cases, managing them through to resolution while building strong client relationships and rapport.
• Stay abreast of industry trends, legal developments, and best practices in HR and employment legislation, actively participating in ongoing training and professional development initiatives.
• Meet and exceed performance metrics and service level agreements (SLAs), striving for excellence in client service delivery and achieving first-call resolution.
• Accurately document all client interactions, advice provided, and case details in Salesforce and other relevant systems, ensuring thorough and meticulous record-keeping.
• Adhere to internal protocols and procedures for managing and escalating cases as necessary, demonstrating sound judgment and discretion in handling sensitive HR matters. To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date.

What you Bring to the Team

• CHRP / CPHR / CHRL designation is mandatory
• 2+ years of relevant experience
• Ability to work under pressure in a fast-moving, performance-driven environment
• Ability to juggle multiple tasks, prioritizing your workload accordingly
• Previous experience of working in a KPI / target driven environment would be highly desirable, ideally in a shared
• service center
• The ability to motivate yourself and those around you
• An organized self-starter with an enthusiasm for exceptional service delivery

Why Work for Peninsula?

• Day off on your birthday
• Enhanced Benefits with Health and Dental Coverage
• We offer a Registered Retirement Savings Plan (RRSP) Matching Program
• Downtown Location
• Vacation Days increase after 2 and 5 years’ service

Peninsula is a highly motivated enterprise that promotes an entrepreneurial culture. Peninsula is committed to an inclusive, equitable and accessible workplace where all employees are valued. Accommodations are available upon request for candidates participating in our selection process.