HR Business Partner

Teleperformance Spain; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Teleperformance is seeking a Human Resources Business Partner onsite in Toronto to partner with leaders, guide HR programs, and support operations teams. You will deliver day-to-day HR guidance, navigate employee relations, and help implement programs that improve the employee experience.

This role also covers Health and Safety guidance, organizational changes, talent acquisition collaboration, and HR projects.

Qualifications

• University degree in Human Resources, Business Administration, or a related field.
• CHRP or CHRL designation preferred.
• 7+ years of progressive HR experience in a fast-paced environment.
• Ability to influence and build trust with stakeholders at all levels.
• Strong knowledge of provincial employment law and regulatory bodies.
• Excellent verbal and written communication skills.
• Fluent in English; bilingual French/English an asset.
• Solid knowledge of Google Workspace tools (Sheets, Slides, Docs, etc.).
• Workday experience is preferred.
• Eligible to work in Canada and able to work 100% onsite in Toronto.

Responsibilities

• Act as an onsite HR partner and build trusted relationships with employees and leaders.
• Provide timely guidance to resolve workplace concerns and foster a compliant culture.
• Partner with Talent Acquisition, Employee Relations, HR Specialists, Training, and Helpdesk.
• Support HR programs and initiatives to strengthen engagement and retention.
• Collaborate with leaders during organizational changes and program launches.
• Serve as onsite Health and Safety representative and support safety practices.
• Deliver real-time HR support for urgent site matters and escalate appropriately.
• Contribute to HR projects and process improvements at the site level.

Skills

Stakeholder management

Communication

HR knowledge

English fluency

Team collaboration

Google Workspace

Workday experience

Education

University degree in HR or related field

CHRP/CHRL designation preferred

Tools

Google Workspace

Workday

Job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Human Resources Business Partner

Onsite – 75 EglintonAve East, Toronto, Ontario

As anonsiteHuman Resources Business Partner, you willprovide day-to-dayHRguidanceand supporttoleadersand operations teams.You will partnerwith leaders onemployee-related matters,support HRprograms and initiatives thatenhancethe employeeexperienceandhelp maintaina safe and healthy work environment.Youwillalso work closelywiththebroaderHRteam, including Talent Acquisition,Employee Relations, HRSpecialists,Training,andtheHRHelpdesk,toansweremployee questions, support timely issue resolution,andprovideclear,consistent guidance.

This onsite role operateswithin a matrix reporting structure,supporting Operationsin partnership with the HR Managers.

Key Responsibilities:

• Act as a visible onsite HR partner and build trusted relationships with employees,
• leaders andcorporate supportteams.
• Serve as a trusted advisorto employees and management, providing timely
• guidance to resolve workplace concerns /grievances and foster a fair, supportive,
• and compliant workplace culture.
• Work closely with local stakeholders, employees, managers, partner organization
• and others in the business unit to fully understand local needs (of the client, line
• of business,local requirements)andcreate targeted and specific people
• supportplans.
• Collaborate with Talent Acquisition, Employee Relations, HR Specialists,
• Trainingand the HR Helpdeskteamto resolve employee matters appropriately
• and efficiently.
• Support the delivery of HR programs and initiatives that strengthen employee
• engagement, retention, and the overall employee experience.
• Partner with leaders during organizational changes, new program launches,
• ramp-ups, reductions, schedule changes, and other business transitions.
• Serve asanonsite Health and Safety representative, supporting workplace
• safety practices, incident follow-up, and related employee guidance.
• Provide real-time HR support for urgent site matters, escalating issues as
• appropriate and ensuring timely communication with stakeholders.
• Contribute to HR projects, process improvements, and site-level initiatives that
• improve HR service delivery and operational effectiveness.

Qualifications

• Universitydegree in Human Resources, Business Administration, or a related
• field.CHRP or CHRL designation preferred.
• At leastseven(7+) years of progressive HR experience within a fast paced
• working environment.
• Proven experience in an HR role that partnered with the business and
• demonstrated ability to influence and build trust with stakeholders at all levels.
• Strong knowledge of provincial employment law and regulatory bodies
• Exceptional verbal and written communication skills
• Employee RelationsandLabourRelations experience
• Fluent in English.Bilingual French/English an asset
• Solid knowledge ofGoogle Workspacetools(Sheets ,Slides ,docsetc.)
• Experiencewith Workdayispreferred
• Must produce documentation verifying eligibility to work in Canada
• Must be able to work 100% onsite at our Toronto office

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer