HR Analyst

Global Technical Talent; Toronto; Hybrid; CAD 80,000 - 100,000; Part time

Job summary

A leading recruitment firm in Toronto is seeking an HR Analyst to provide specialized support for learning and development initiatives. This hybrid role requires strong communication skills and 3 years of customer service experience. The ideal candidate will oversee L&D projects, analyze learner data, and collaborate with internal partners. This position offers a competitive salary and the opportunity to work with a top bank in Canada.

Qualifications

• 3 years of customer service-related experience required.
• Coordination experience in the L&D space.
• Some knowledge of LMS systems to be able to review data/conduct analysis.

Responsibilities

• Provide specialized L&D-related research and reporting.
• Support execution of large L&D initiatives.
• Identify and flag risks to annual plan execution.
• Manage ad-hoc LMS requests and collaborate with consultants.
• Conduct analysis and reviews of learner consumption.

Skills

Verbal and written communication skills

Attention to detail

Customer service and interpersonal skills

Ability to work independently, prioritize tasks, and manage time

Education

Bachelor's degree in a relevant field

Tools

Jira

Confluence

Microsoft Word

Microsoft Excel

Job description

Primary Job Title: HR Analyst
Location: Toronto, ON (Hybrid – 4 days in office)
Shift/Work Schedule: Monday–Friday, Core business hours
Date Posted: 7/30/25
Employment Type: Contract (12+ Months)
Salary Range: C$25 – 34/hr

Responsibilities:

• HR Analyst provides specialized L&D-related research, evaluation, operations, and reporting to support and advise businesses; analyzes and supports the development and execution of L&D solutions

• Support Lead Learning Solution Architect (LSA) on the execution of large pan-portfolio L&D initiatives and complex learning solutions for LOB-specific initiatives

• Support Lead LSA in deployment of key large-scale programs; specifically in the launch of quarterly leadership development initiatives (partner with Leadership Development COE on learners inquiries, enrollments, and manage learner attendance records)

• Identify and flag any risks to annual plan execution for escalation to Lead LSA

• Interact with internal/external partners, organize meetings (e.g., documentation of meeting minutes, following up on actions required by L&D partners, Centre of Excellence (COE), Practice Management team)

• Support Lead LSA to prepare project kickoff materials and support vendor onboarding for portfolio initiatives

• Oversight and submission of intakes that will engage COE and partners in support of L&D annual plan projects (e.g., Intakes to engage LMS team, HR DAR, Business Management, Program Support, SSG/Vendor Management and Delivery), as recommended by Lead LSA

• Manage ad-hoc business-required LMS requests, as appropriate. Collaborate with LMS consultant and business course owners to define and obtain approval of LMS specification documents in preparation for program launch

• Respond to business requests for available learning assets on specific topics or to develop a specific competency, or research access to learning program options through a vendor/off-the-shelf solution

• Perform research (both internal and external) as required to support and inform L&D analysis and recommendations (e.g., LMS course/curriculum maintenance or retirement, contribute to building business case for portfolio initiative)

• Identify, recommend, and implement opportunities for process improvement (e.g., tools, fine-tuning forms, tracking, reporting, etc.) to increase efficiencies in the execution of a learning solution

• Support reporting related to budgeting and workshop audience analysis (for training deployment)

• Conduct analysis, evaluation/assessment, and review of learner consumption and success measures related to L&D annual plan

• Support problem resolution of daily escalations regarding course exemptions and course functionality issues within the portfolio learning curriculum. Liaise with stakeholders in L&D or business teams to resolve

• Protect the interests of the organization, identify and manage risks, and escalate non-standard, high-risk activities as necessary

• Conduct internal and external research projects; support the development/delivery of presentations/communications to management or a broader audience

Qualification: Skills:

• Verbal and written communication skills

• Attention to detail

• Customer service and interpersonal skills

• Ability to work independently, prioritize tasks, and manage time

Degree/Certifications Required:

• Bachelor's degree in a relevant field or equivalent experience required

Years of Experience:

• 3 years of customer service-related experience required

Must Have:

• Coordination experience in the L&D space

• Some knowledge of LMS systems to be able to review data/conduct analysis

• Jira/Confluence

• Previous experience with computer applications, such as Microsoft Word and Excel (Able to extract the data)

About the Company:

Top 10 bank in Canada and North America offering comprehensive financial solutions. Providing retail, commercial, wealth management, and wholesale banking services, we help clients thrive in today's evolving market.

About GTT:

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

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