Housing Worker (Contract) ELM1398

YWCA Toronto; Toronto; On-site; CAD 55,000 - 68,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Life Insurance

Pension Plan

Vacation days 20

Sick leave 1.5 days/month

Holidays 12

Professional development support

Job summary

YWCA Toronto is seeking a Housing Worker to support tenants at 150 Elizabeth Street, Toronto, helping them maintain tenancy through individual support and workshops. The role operates within a feminist framework and a housing-first approach, including trauma-informed practice and on-call crisis support in a 24-hour rotation.

The successful candidate will have an undergraduate degree and 3–5 years’ experience in supportive housing or related services, with strong crisis intervention and mediation

Qualifications

• Undergraduate degree required; equivalency considered.
• 3–5 years’ experience in supportive housing or related direct-service work.
• Experience assisting tenants to maintain tenancy and access supports.
• Knowledge of anti-oppression and feminist frameworks; culturally competent practice.

Responsibilities

• Assist tenants to maintain tenancy and meet obligations.
• Support intake and move-in orientation processes.
• Provide crisis prevention, intervention and counseling.
• Model conflict resolution and mediation for tenants.
• Help tenants access community supports and budgeting guidance.
• Educate tenants on rights and responsibilities of tenancy and applicable laws.
• Maintain knowledge of Residential Tenancies Act and related codes.
• Respond to housing-related forms per YWCA procedures.

Skills

Crisis intervention

Conflict mediation

Workshop facilitation

Client-centered

Anti-oppression

Communication skills

Cultural competence

Budgeting

English proficiency

Tech literacy

Education

Bachelor's degree

Tools

Windows

Excel

Job description

Employment Type: Full-Time, Contract

Position Status: Vacant

Work Hours: 35 hours per week, including morning; shares on-call duties

Salary: $61,479 annually (L7), plus comprehensive benefits

Location: 150 Elizabeth Street, Toronto, Ontario M5G 0B1

Contract Duration: December 14, 2026 to June 01, 2028

Internal Application Deadline: Monday, November 16, 2026

External Application Deadline: Wednesday, November 18, 2026

JOIN OUR TEAM

Join YWCA Toronto, where intersectional feminism, community voices, and social justice drive lasting change. We welcome women and gender diverse people of all identities into a workplace rooted in equity, collaboration, and inclusion.

The Housing Worker is responsible for assisting tenants to maintain their tenancy through individual support, and workshops. This position helps to identify and build the skills required to successfully maintain their housing. This position works within a collaborative team to provide meaningful and relevant services within a theoretical feminist framework and a housing first frame-work that includes a working knowledge of the dynamics and effects of trauma and oppression.

This Housing Worker also acts as a resource to staff and tenants and is responsible for assisting and supporting tenants with a broad range of administrative housing issues. The Housing Worker works in collaboration with other YWCA Elm staff and Jean Tweed staff and management, and shares in the 24 hours on-call rotation providing crisis intervention and support to tenants.

ABOUT YWCA TORONTO – YWCA ELM CENTRE

YWCA Elm Centre includes 300 units of permanent housing for three different resident groups: 165 units of affordable rental units for women and gender diverse people, 50 units for women and gender diverse people, women-led families and gender diverse-led families of Indigenous descent (including 10 women-led and gender diverse-led families fleeing violence) and 85 units for women and gender diverse people who are experiencing significant mental health challenges or concurrent mental health/addictions disorders. The program will provide services to the entire residential community, with a dual focus on community building and individualized supports.

KEY RESPONSIBILITIES

• Assists and supports tenants to be successful in their tenancyby ensuring tenants assume and maintain their tenancy obligations;
• Assists the Intake Co-Ordinator with intake and move-in orientation processes;
• Provides crisis prevention, intervention and counseling for women and children primarily in the Affordable units to respond to crisis in ways that support individual and community well-being;
• Models and coaches’ tenants to use conflict resolution and mediation skills to support positive relations between tenants;
• Assists tenants to problem solve and access relevant community supports;
• Provides education to the tenants on the rights and responsibilities of tenancy, conflict mediation and resolution, crisis prevention and intervention, referrals regarding income supports, employment and health care, assists with budgets and preparation of payment plans when needed;
• Maintains a working knowledge of the Residential Tenancies Act, Housing Services Act, Ontario Human Rights Code and Rent geared to income calculations;
• Receives and responds to all housing related forms in accordance with YWCA procedures.

QUALIFICATIONS

• General knowledge of an academic or technical discipline normally acquired through the completion of an undergraduate degree (example: Community Worker) (Cases for Equivalency will be considered);
• Over 3 to 5 years’ experience working in a supportive housing setting in a direct service setting with children, youth and adults who experience impacts of poverty, homelessness/ under-housing, violence/trauma, mental health/addictions/ or concurrent disorders;
• Demonstrated experience in assisting tenants in maintaining tenancy;
• Demonstrated knowledge and experience in providing holistic, culturally competent support to women and families of Indigenous descent through individual support;
• Supportive counseling that is flexible client-centered and strengths-based;
• Life Skills certificate an asset;
• Working knowledge of the Residential Tenancies Act, Housing Services Act and Ontario Human Rights Code, Landlord Tenant Board;
• Excellent crisis intervention and conflict mediation skills, with ability to remain calm in crisis;
• Proven experience working independently, developing and facilitating workshops;
• Very good knowledge and understanding of community resources;
• Very good knowledge of household budgeting and household finance;
• Familiarity with Windows and Excel programs;
• Excellent oral and written communication;
• Demonstrated Ability to work within an anti-oppression and feminist framework;
• Knowledge of a second language or culture an asset.

WHAT WE OFFER

• Comprehensive Medical, Vision, and Dental Coverage
• Life Insurance and Long-Term Disability Benefit
• Multi-Sector Pension Plan: Employer’s contribution of 5.75% and Employee Contribution of 3.25%
• Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days
• Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development

A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit.

Posting Date

November 5, 2026

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health

Please note: A vulnerable sector police reference check is required by the successful candidate before hiring.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender-diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto may use AI-supported tools to assist with parts of the recruitment process; all hiring decisions are made by people and guided by our commitment to equity and fairness.

YWCA Toronto is a Scent-Sensitive Workplace.