Housing Support Worker - Prairie Manor

Theseed; Edmonton; On-site; CAD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Housing Support Worker to join their team in Edmonton. This role focuses on providing comprehensive case management services to individuals experiencing homelessness, helping them navigate community resources and develop essential daily living skills. You will work closely with clients to offer ongoing support, ensuring they have the tools needed for a sustainable lifestyle. If you are passionate about making a difference and have experience in crisis intervention and addiction support, this is an exciting opportunity to contribute to a meaningful cause.

Qualifications

• Degree in Human Services with 2 years of related experience.
• Experience with homelessness and case management is a strong asset.

Responsibilities

• Provide case management services and support for clients.
• Assist with daily living skills and connect clients to resources.

Skills

Crisis Intervention

Case Management

Addiction Support

Community Resource Knowledge

Interpersonal Skills

Organizational Skills

Education

Degree/Diploma in Human Services

Tools

Microsoft Office

Efforts to Outcomes (ETO)

Job description

Job Category: Community Impact and Programs

Are you able to provide comprehensive case management services, including assessment, planning, and monitoring? Do you have knowledge of local resources and services to help clients integrate into the community? The Mustard Seed is seeking a Housing Support Worker.

The Mustard Seed is committed to helping people who are homeless transition toward and maintain sustainable and healthy lifestyles. The Housing Support Worker is a member of a team that provides housing and facilitates support services for eighty-four mid-to-law acuity persons experiencing multiple barriers, who require the support of Permanent Supportive Housing (PSH). The main role of the Housing Support Worker will be to provide case management services, assist clients with daily living skills, connecting clients to community resources and other day-to-day tasks as needed. The Housing Support worker will work with the Housing team to provide ongoing addiction and mental health support. The Housing Support Worker will work onsite at the residence.

Position Type: Permanent, Full-time
Schedule: Sunday to Thursday 10:45 p.m. to 7:15 a.m.
Reporting to: Housing Manager
Location: Edmonton
Number of Positions to be Filled: 1
RFR#: 1349

MAJOR DUTIES AND RESPONSIBILITIES

• Meet with clients housed in The Mustard Seed apartment units on an on-going weekly basis
• Provide ongoing client support with daily living skills, administering medication and managing tenancy
• Document client interactions, service plans and client progress in the designated software
• Provide addiction support using harm reduction philosophy and strategies
• Function as an advocate to assist clients with accessing community resources and external supports
• Submit referrals to external support providers, as needed
• Monitor guest management and oversee the safety and security of the building on an hourly basis
• Provide crisis intervention, as necessary
• Provide input into program development and community resources
• Attend scheduled team meetings and training sessions
• Develop and maintain effective working relationships within The Mustard Seed and with external agencies
• Participate actively in community programs and in-house activities
• Attend weekly team meetings and other training, as required
• Participate in all staff training (e.g. First Aid, SafeTALK, Nonviolence, harm reduction, Indigenous Awareness) and attend monthly general meetings and support meetings with manager

MINIMUM QUALIFICATIONS AND SKILLS

• Degree/Diploma in a Human Services field and two years of related work experience
• Minimum one year experience working with those experiencing homelessness; direct experience with Housing First initiatives considered a strong asset
• Experience in case management is considered a strong asset
• A passion to be part of ending homelessness in Alberta
• Demonstrated competency to practice crisis intervention
• Experience working with mental health and/or addictions considered is considered a strong and preferred asset
• Ability to de-escalate and problem solve with individuals under the influence and/or struggling with a mental health crisis
• Ability to establish and maintain rapport with culturally diverse clients, including a familiarity with the Indigenous culture
• Knowledge of Edmonton’s community resources
• Excellent organizational, written, oral and interpersonal skills with the ability to effectively communicate with clients, members of a team, and community agencies
• Excellent organizational and time management skills
• Ability to be a self-starter able to work in a cross-functional team
• Ability to accomplish goals with minimal supervision
• Proficient computer skills (Microsoft Office Programs); experience with Efforts to Outcomes (ETO) an asset; Knowledge of FOIP and ability to observe confidentiality standards

WORKING CONDITIONS

• Physical effort: minimal to significant physical effort required while working directly with risk population in life recovery. Role also involves some organizational tasks
• Mental effort: varied mental and emotional effort required to provide ongoing compassionate care and resolve conflicts
• Must be able to respond appropriately to intense situations
• Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive
  • Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments

ADDITIONAL INFORMATION

• As The Mustard Seed is a Christian ministry, we require our employees sign an agreement indicating that they will respect and not detract from our Statement of Faith.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer
• A satisfactory employment background check and vulnerable sector search are required

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit ourcareers page to see more job opportunities.