Housing Stability Worker - 6280H

Starling-Community-Services; Kitchener; On-site; CAD 41,000 - 51,000; Full time

Benefits offered by this job

HOOPP pension plan

Employee & Family Assistance Program

3 weeks paid vacation

Personal time 15 hours/yr

Paid sick time (max 300h)

Paid holidays 11 + floater

Travel discounts with GRT passes

Referral incentive program

Tuition reimbursement

Staff appreciation events

Job summary

Starling Community Services is seeking a Housing Stability Worker for a full-time contract in Waterloo Region. The role is 37.5 hours per week, starting Oct 12, 2026 and ending Mar 31, 2027.

You will provide case management to help participants access and stabilize housing while collaborating with partners to end chronic homelessness. The position requires a degree/diploma in social services, experience in counseling and case management, strong communication skills, and knowledge of local

Qualifications

• Degree or diploma in social services or related field.
• Experience in supportive counseling and case management.
• Ability to work autonomously with good decision-making.
• Knowledge of Waterloo Region housing market and Housing First.
• Strong written and oral communication skills.

Responsibilities

• As part of PATHS2Home, provide case management support to access and stabilize housing.
• Collaborate with community partners for coordinated homelessness prevention.
• Identify and meet complex needs for individuals at risk of homelessness.
• Apply trauma-informed approaches and motivational interviewing to engage clients.
• Maintain client files and uphold equity commitments.

Job description

• Pay or shift range: $30.11 CAD to $37.06 CAD Rate of Pay: At Starling Community Services all salaries are categorized under a series of "bands" determined during our job evaluation process. When determining rate of pay for external hires, a candidate’s past related experience will be taken into consideration along with where others with similar experience currently fall within the band.Note: most new team members will start between the starting salary and the mid-point of the range.

Description

Join Our Team

Imagine being part of an organization that adds value to our community, cares about its staff, and creates a supportive workplace environment. Starling Community Services (formerly Lutherwood) is a progressive, not-for-profit health and social service organization that strengthens people's lives by providing mental health, employment, and housing services to more than 22,586 people annually in Waterloo Region and Wellington County.

We need great people like you to help us realize our mission and support communities where everyone experiences mental wellness, opportunities for employment, a place to call home, and a sense of belonging.

One full-time contract Housing Stability Worker, starting on October 12, 2026, and ending on March 31, 2027. Working 37.5 hours per week.

What's in it For You?

• Job Band H (hourly wages): Min - $30.11, Mid - $32.69, Max - $37.06
• A positive work culture, inclusive workplace policies, and employee wellness initiatives.
• Eligible to join the HOOPP defined pension plan on a voluntary basis.
• Access to our Employee and Family Assistance Program which provides free and confidential counselling, resources and services.
• 3 Weeks paid vacation (pro-rated to start date and hours for position; accumulated bi-weekly).
• 15 hours of personal time per year.
• Paid sick time (pro-rated to start date and hours for position; accumulated monthly) to a maximum of 300 hours.
• 11 paid holiday benefits per year plus a floater day.
• Discounted GRT passes through membership with Travel Wise.
• Employee Referral Incentive Program.
• Professional development and tuition reimbursement opportunities.
• Staff appreciation events.

Your Role

In this role, you will be responsible for:

• As part of the PATHS2Home team, provides case management support to individual participants to access and stabilize housing.
• Works with community partners to ensure a coordinated approach to ending chronic homelessness in Waterloo Region.
• Works from a person-centered approach to identify and meet the complex needs of individuals who are homeless or at risk of becoming homeless.
• Works from a trauma informed approach using progressive engagement, crisis intervention, harm reduction and motivational interviewing skills to engage and provide services.
• Supports participants in developing and strengthening relationships with landlords and community partners.
• Establishes and maintains client files.
• Works in alignment with the Agency’s commitment to equity to further create a sense of belonging at the Agency.
• The above tasks are representative but not all inclusive.

Your Talents and Experience

• A degree or diploma in social services with relevant experience working in a community-based setting.
• Experience in supportive counseling and case management.
• Ability to work autonomously and decision-making ability is required.
• Knowledge of the local housing market, Housing First principles, and community services within Waterloo Region. Excellent oral and written communication skills.
• Reliable transportation is essential for this position.
• Required to hold a “G” class license and a two-million-dollar liability policy as part of personal car insurance.

If you are community-focused and share our values and commitment to equity, we want you to grow with us. Please submit your application in confidence, no later than 4 pm on September 28, 2026.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you don't have every single requirement and the exact level of experience listed in our description, but the skills and experience needed for the role still resonate with you, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and quality; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require any support submitting your application or during the interview process by contacting Human Resources at [e-mail] or by calling 519-707-1958 ext. 1247.

Our Commitment to Equity:

To better serve the diversity of our community, the agency is dedicated to creating an inclusive and equitable environment for both clients and staff, with particular attention to supporting BIPOC communities, 2SLGBTQIA+ individuals, and other historically marginalized and underrepresented groups. We understand that addressing systemic inequities is crucial to fulfilling our mission and promoting the well-being of the communities we serve.

Our equity strategy is guided by core principles that emphasize celebrating diversity, building strong partnerships, prioritizing client service, and recognizing equity is a shared responsibility.