Housing Services Coordinator (2026-410-HHS)

WoodGreen Community Services; Toronto; Vor Ort; CAD 57.000 - 58.000; Vollzeit

Zusammenfassung

WoodGreen Community Services in Toronto is seeking a Housing Services Coordinator to oversee day-to-day property management and tenant relations within subsidized housing. The role focuses on tenancy support, community development, and eviction-prevention measures to help residents maintain stable housing.

You will work onsite at 800 Vaughan Rd, collaborate with tenants and staff, and drive programs that promote safety, inclusivity, and meaningful tenant engagement.

Qualifikationen

• Bachelor’s degree in social services or related field.
• 2+ years of experience in social services with street involvement or low-income clients.
• Understanding of the Residential Tenancies Act, Housing Services Act, Ontario Human Rights Code, and AODA.
• Property management experience including lease administration and rent collection.
• Experience with group facilitation and understanding of group dynamics.
• Demonstrated cultural competency with diverse communities and abilities.

Aufgaben

• Administrate RGI for tenants, including income reviews and notifications.
• Facilitate intake management; background checks, generate leases, and orientation.
• Collect rent, establish payment schedules, and follow up on arrears.
• Work with building services to maintain units and facilities.
• Educate tenants about maintenance responsibilities and tenancy agreements.
• Conduct assessments and assist tenants in identifying issues and needs.
• Facilitate tenant engagement in management and community development.
• Provide tenants with housing information, rights, and responsibilities.
• Facilitate tenant participation to develop standards, resolve conflicts, and address issues.
• Provide remedial support and access to resources for residents managing concerns.
• Intervene in crisis/conflict situations and mediate tenancy-related disputes.
• Work with tenants on issues impacting housing security.
• Identify barriers to tenancy maintenance.
• Operate from an eviction-prevention model with regular follow-ups.
• Develop community-building programs to engage residents and promote inclusivity.
• Assess social recreational needs and plan/deliver programs.

Kenntnisse

Group facilitation

Conflict resolution

Communication

Analytical problem-solving

Cultural competency

Multitasking

Ausbildung

Bachelor’s Degree in Social Services, or related field

Jobbeschreibung

Employment Type: Permanent Full-Time, Bargaining Unit

Work Hours: 35 hours/week (M-F 9am-5pm)

Work Setting: Exclusively Onsite, 800 Vaughan Rd, Toronto

Salary: Internal Rate: G8- $57,961.88
External Rate G7- $56,802.64

Application Deadline: November 11, 2026 by 11:59 pm

Competition #2026-410 HHS Housing Services Coordinator (2026-410-HHS) Employment Type: Permanent Full-Time, Bargaining Unit Work Hours: 35 hours/week (M-F 9am-5pm) Work Setting: Exclusively Onsite, 800 Vaughan Rd, Toronto Salary: Internal Rate: G8- $57,961.88
External Rate G7- $56,802.64 Application Deadline: November 11, 2026 by 11:59 pm

Program Overview – Housing Operations East - Housing & Homelessness Services

The Housing & Homelessness Services Unit’s primary goal is to help street involved people and/or those with low income to find and maintain appropriate housing and work within an eviction prevention model. The philosophy of this work is in keeping with WoodGreen’s commitment to community building and development, anti-discrimination, and harm reduction.

Job Overview

This position is accountable to the Manager, Tenant Resolutions and Housing Operations for the daily management of the physical, administrative and operational components of the housing site (s) and is responsible for property management and administrative duties in a subsidized housing environment. Also responsible for facilitating the involvement of tenants in their housing community according to the enhanced tenancy management and community development objectives reflected in the housing program.

The Housing Services Coordinator is responsible for the day-to-day delivery of property management and community development activities within a tenant‑directed management model. This role supports enhanced tenancy management objectives by working directly with tenant communities across WoodGreen’s housing sites, as well as contributing to portfolio‑wide and community‑based initiatives.

What You Will Do

Property Management Responsibilities:

• Administrate RGI for all tenants, including annual income reviews and required notifications and/or RGI calculations.
• Facilitate intake management; background checks, generate leases, and orientation.
• Collect rent, establish payment schedules to manage any arrears, and follow up LTB Notices.
• Work with building services to ensure units/building facilities are maintained in good repair.
• Educate tenants about basic and preventative maintenance issues, and their responsibilities in maintaining their apartment as per signed tenancy/occupancy agreement.

Housing Administration & Tenant Relations Responsibilities:

• Conduct assessments and assist tenants in identifying any issues, problem areas, and relevant needs within their housing community and facilitate problem resolution to address issues.
• Facilitate, support, and encourage engagement of tenants in the ongoing management of their building and participation in tenant community.
• Provide tenants with necessary housing information, including their rights and responsibilities.
• Facilitate tenants’ participation to develop community standards/policies, resolve conflicts, mediate grievances, and develop forums to address issues.
• Provide remedial support and access to resources and referrals for residents managing situational and/or ongoing inter/intrapersonal concerns.
• Intervene in crisis/conflict situations and mediate disputes as it pertains to their tenancy.
• Work with tenants through issues that impact security of housing.
• Identify and address barriers to tenants maintaining their tenancy.
• Work from an eviction prevention model to support tenants to maintain housing through regular follow up, case conference meetings, and liaising pertinent supports to tenants.
• Monitor and review tenant needs and issues and communicate the information to the Manager.
• Act as a service broker, a mediator, and a link with other agencies to support tenants.

Community Development Programming:

• Develop Community Building programs to engage residents, encourage social interaction and inclusivity, and to support empowerment and self-sufficiency.
• Assess social recreational needs of tenants.
• Work with a team to plan and deliver community programs.

What You Bring to the Team

• Bachelor’s Degree in Social Services, or a related field.
• 2+ years of experience in social services with supporting individuals who have history of street involvement and/or individuals with low income.
• Understanding of the Residential Tenancies Act, the Housing Services Act, Ontario Human Rights Code, and Accessibility for Ontarians with Disabilities Act.
• Property management experience including lease administration, rent collection, and unit turnover management.
• Experience with group facilitation and an understanding of group dynamics.

What Will Set You Apart

• Knowledge and experience working with women who have experienced violence, addictions, abuse and/or homelessness.
• Knowledge of issues faced by newcomers to Canada.
• Knowledge of client centered, feminist, and anti-oppressive frame works.
• Experience in conflict resolution, crisis response, intervention, de-escalation, advocacy, and negotiation skills.
• Knowledge of community resources to support low-income individuals, individuals with a history of mental health or addictions, and individuals with a history of trauma.
• Demonstrate cultural competency with ability to communicate clearly with individuals from diverse ethno-cultural backgrounds and levels of abilities.
• Ability to work collaboratively and individually, to multi-task, organize, and prioritize efficiently.
• Strong interview, assessment, analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and in cooperation with others

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [e-mail] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

This public job posting uses AI-powered tools to screen, assess, or select applicants.

Are you currently employed by WoodGreen? *

Are you legally eligible to work in Canada? *

Do you have a Bachelor’s Degree or diploma in Social Services, or a related field? *

How many years of experience do you have in social services with supporting individuals who have history of street involvement and/or individuals with low income? *

Do you have an understanding of the Residential Tenancies Act, the Housing Services Act, Ontario Human Rights Code, and Accessibility for Ontarians with Disabilities Act? *

Do you have property management experience including lease administration, rent collection, and unit turnover management? *

Do you have experience with group facilitation and an understanding of group dynamics? *