Housing Follow-up Support Case Worker

Good Shepherd Ministries; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

Good Shepherd Ministries is seeking a Digital Communications and Marketing Specialist to enhance the dignity and quality of life for clients exiting homelessness. The role involves tailored support, case management, and collaboration with various stakeholders to ensure successful transitions into stable housing. The ideal candidate will have a degree in Social Work, strong interpersonal skills, and experience in crisis intervention and program development.

Qualifications

• Solid experience in social work, counseling, and case management.
• Knowledge of relevant Acts and codes.
• Valid First Aid and CPR Level C Certificate.

Responsibilities

• Provide person-centered case management services.
• Deliver services in person, including after hours.
• Perform eviction prevention services and regular check-ins.

Skills

Communication

Problem Solving

Interpersonal Skills

Education

Degree in Social Work

Job description

Direct message the job poster from Good Shepherd Ministries

Digital Communications and Marketing Specialist

Role Summary and Responsibilities

Reporting to the Manager, Housing Follow-up Support Program, the Housing Follow-up Support Case Worker enhances the dignity and quality of life of Good Shepherd’s clients by helping individuals and households exiting homelessness to work towards continued housing stability. These tailored, in-person supports meet the unique strengths and needs of each household while assisting their transition from shelter or outdoors into permanent, safe homes.

Job duties for this position include

• Provide responsive and person-centered case management services that meet each person’s unique needs and/or complex challenges, including detailed intake, psycho-social assessment, and vulnerability assessment tailored to the client’s needs and abilities to ensure an individualized service plan.
• Deliver services in person, including traveling to meet clients in their housing units, accompanying them to other service providers, and conducting services after hours and on weekends when necessary.
• Assign referrals through the Manager, Housing Follow-up Support Program, designate, or the Coordinated Access team, and proceed with these referrals in a timely manner following the Transfer Process Guidelines.
• Provide services and strategies to stabilize housing for at-risk individuals, including landlord mediation, navigating the Landlord and Tenant Board (LTB), arrears repayment, and re-housing.
• Offer comprehensive housing follow-up support for clients moving to independent living.
• Provide case management and counseling services to housed clients, focusing on maintaining long-term accommodation.
• Create opportunities for clients to develop problem-solving, conflict resolution, and budgeting skills.
• Perform eviction prevention services, including regular check-ins with clients and landlords to ensure rent is paid and to identify if landlord mediation is needed.
• Perform other related tasks as assigned by the Manager, Housing Follow-up Support Program or designate.

Skills, Nature, and Scope of this position include

• Actively practices the Mission, Vision, and Values of Good Shepherd Ministries.
• Degree in Social Work or equivalent educational and work experience.
• Solid experience in social work, counseling, case management, crisis intervention, and program development.
• Knowledge of the Residential Tenancies Act, the Housing Services Act, Ontario Human Rights Code, and Accessibility for Ontarians with Disabilities Act.
• Excellent written communication skills for producing memoranda and correspondence.
• Thorough understanding of homelessness, poverty, and health-related issues.
• Strong interpersonal and problem-solving skills for teamwork and professional interactions.
• The ability to work a rotating shift schedule.
• Patience dealing with a difficult client group.
• Valid First Aid and CPR Level C Certificate.
• Ability to appreciate the complexity and demands of ‘hard to serve’ individuals from diverse backgrounds.

How to apply

Submit your resume to [e-mail] with the Job Title in the subject line.

Good Shepherd Ministries values diversity and inclusion. Accommodation is available upon request. Contact the Human Resources Department at [e-mail] for accommodation needs.

We thank all applicants; only those selected for an interview will be contacted.

Thank you for your interest in working with Good Shepherd Ministries.