Housing & Financial Software Implementation Consultant

Aquila; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

Aquila is seeking a Housing & Financial Software Implementation Consultant to join their remote team in Canada. This role involves implementing software solutions for housing agencies, ensuring efficient processes for low-income housing support. Ideal candidates have domain knowledge in public housing and strong consulting skills to manage client projects effectively.

Qualifications

• Understand public housing processes such as rent calculation and compliance.
• Experience in project management methodologies.
• Ability to manage multiple priorities and engage with clients effectively.

Responsibilities

• Implement and configure software solutions for clients.
• Engage in training sessions and remote meetings to ensure smooth adoption of software.
• Provide support and produce documentation for projects.

Skills

Client Engagement

Project Management

Consulting Skills

Education

Degree in Relevant Field

Job description

Who we are

Aquila, a group within Constellation Software Inc., one of North America’s largest and most respected software companies, invests in category-defining B2B and B2G software businesses globally, providing long-term support and strategic guidance. Emphasys Software has been part of Aquila since 2008.

Operating across five specialized divisions, Emphasys provides mission-critical software that modernizes and streamlines complex processes for housing authorities, lenders, and government agencies in nearly every state. Through both products and services, Emphasys helps house roughly half of the families most in need in the country.

At Emphasys HFA (Housing Finance Agency), a division of Emphasys, we build and support the only end-to-end financial software in the U.S. dedicated to affordable housing. As the largest full-service provider in this space, we enable State Housing Finance Agencies and other public organizations to administer programs that help families access affordable homeownership or rental housing. Our solutions power the financial backbone that processes funding, manages compliance, and ensures every dollar of support is tracked and maximized.

Who we need

Reporting to the Director of Professional Services, we are looking for a Housing & Financial Software Implementation Consultant to join our team. Although we have offices in Pembroke Pines, FL and Lafayette, CA, this is a remote role within the US.

As our new Housing & Financial Software Implementation Consultant, you will work with clients, replacing legacy systems and manual processes with our software improving accuracy, efficiency, and transparency. You will play a critical role ensuring that resources reach those who need them most.

What’s in it for you

Influence and impact. Our software helps housing agencies manage their processes and funds to provide low-income housing and down payment assistance to those in need. You will be directly supporting non-profit organizations working to provide safe, affordable housing to families and individuals. Your work will enable clients to manage their programs more effectively, ensuring funds are used where they make the most difference.

Career development. This is a highly visible, collaborative and client-facing role where you will have the opportunity to impact our results. You will have the autonomy to run your projects and become deeply involved in the details and the overall success. You will be guided by your manager and supported in your career as you position yourself for a move toward a Senior Consultant or Training or a Project Manager role here, at Aquila or their holdings, or into the Constellation Software Group.

Security. At Emphasys, you will find a collaborative, welcoming team and leaders who value initiative, trust, and democratic decision-making. We are a stable, growing organization backed by Constellation Software, with the security and resources to support your career for the long term.

What you will focus on:

• Implement and configure. You will lead the end-to-end implementation of Emphasys solutions for assigned clients. You will handle everything from project set-up and scheduling to configuration, training, and documentation, ensuring a smooth transition to our products.
  
• Engage and train. You will run remote meetings, webinars, and training sessions that build user confidence and adoption. You will occasionally travel for client engagements, including our annual customer conference each October.
  
• Support and test. You will provide Tier 2 escalation support and assist with testing new releases. You will contribute insights to developers for continuous improvement.
  
• Consult and advise. You will review client workflows, recommend best practices, and guide organizations through process improvements. You may also participate in product demos and proposals to support the sales process.
  
• Document and deliver. You will prepare project documentation, maintain progress tracking using internal tools, and ensure milestones are delivered on time and on budget.

What you bring:

• Domain knowledge. You understand public housing processes such as rent calculation, recertification, work order management, occupancy, compliance, and resident services. This knowledge is more important than deep technical expertise, though you should have the aptitude to configure software solutions.
  
• The experience. You may come from a Public Housing Authority, non-profit, SaaS, ERP, or government environment. You can manage multiple priorities, schedule meetings, track tasks, and keep projects moving forward using standard tools and PMI methodologies. We are open to both professionals seeking a step into leadership and those with housing experience looking to grow into software consulting.
  
• The technical skills. You have a basic familiarity with databases and data structures, and an understanding of how integrations work at a high level. Prior software implementation experience is an asset but not required if you bring strong housing expertise.
  
• The initiative. You are a self-starter who thrives in an autonomous role and can research and apply solutions. You have a high level of initiative and take ownership of tasks and responsibilities, proactively seeking to learn and improve processes.
• The consulting skills. You have a positive and personable attitude, approaching problems with patience, empathy, and tact. You are customer-focused and solutions-driven, working with a sense of urgency to effectively identify and resolve client issues. You have professional communication skills, including translating complex technical processes for a nontechnical audience. You can build and nurture trusting and influential relationships with customers and internal teams.
• The flexibility. You are willing and able to travel to client sites up to 30% of the time to deliver training or implement solutions.

Join us.

As an Aquila company, Emphasys Software brings together bright, talented people who aspire to excellence and share a commitment to upholding our mission: To be a company of outstanding people delivering vertical market software solutions through long-term partnerships with clients.

Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support.

Apply now.

Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we are looking for and want to play an integral role in changing an industry, apply to express your interest.

What you can expect from our interview process:

• A virtual interview with a Talent Advisor to discuss your interest in the role and share your experience.

• A virtual interview with the Director of Professional Services to share your experience and explore how it aligns with the needs of the team and clients.
• A virtual peer interview with a member of the team to ask and answer questions about the day to day work.
• A virtual interview with the General Manager, Emphasys to understand how your background aligns with our culture and to discuss how your role and the team fits into the bigger purpose of the company.

Aquila and Emphasys Software promote equal employment opportunities for all. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, marital status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business needs. We welcome and encourage applications from people with disabilities and accommodations are available on request.

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