Housing Concierge

Home Group; Toronto; On-site; GBP 25,000; Part time

Job summary

An established industry player is seeking dedicated Housing Concierges to ensure the safety and well-being of residents in a vibrant community setting. This part-time role involves engaging with residents, managing emergencies, and maintaining security in a supportive environment. Ideal candidates will possess strong communication skills and a calm demeanor under pressure. With a commitment to diversity and well-being, this organization offers a rewarding workplace where you can make a real difference in people's lives. Join a team that values your contributions and provides opportunities for personal growth.

Benefits

34 days leave including bank holidays

Health cash plan

800+ high street discounts

Career growth opportunities

Support for wellbeing

Qualifications

• Experience in public service or military is a plus.
• Ability to manage emergencies and ensure safety.

Responsibilities

• Ensure safety and security of the building and residents.
• Act as the first line of support for customers during night shifts.

Skills

Communication Skills

Calm Under Pressure

Interpersonal Skills

Technologically Savvy

Job description

Job Description - Housing Concierge (25590)

Description

Scarbrough, North Yorkshire

Permanent, Part Time (30 hours per week)

Earn £12.60 per hour or Salary £24,638 per annum [pro rata], sleep in payment and great benefits including Health Cash Plan

Home, a place where you belong

We support people aged 55+ with varying care and support needs to live independently in their own home. We offer high quality living in our 63 apartments with a variety of on-site facilities including assistive technology, 24/7 on site wellbeing and care provision, restaurant/café, hair and beauty salon, communal lounge and landscaped gardens.

We’re looking for new Housing Concierges to join our growing team. Here at Home Group we look after our vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

Typical shift as a Housing Concierge

• If you want a bustling security job, then this is the job for you!
• There is so much more involved than just night working, stuck in an office monitoring CCTV or patrolling the premises.
• The first line of support for our customers when our wider team or their own support network aren’t around to help!
• You’ll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.
• Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.
• You’ll also be our first point of contact for customers during the night needing to report an emergency maintenance issue and will need to work with our on-call managers and contractors to fix the problem!

Fancy going home each day knowing that you have helped change our customers' lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK!

You bring

• Calm under pressure with great communication skills
• You get a kick out of supporting the most vulnerable in society (maybe you‘ve worked in public service, or the military). You know what’s required to look after the public and our customers too.
• You’re sociable and interested in people and their stories and like getting to know people. You use your people insights and keen eye for detail to spot changes in behaviour.
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.
• A team player with the confidence to work alone. Don’t worry you’ll have the full backup of our wider team including our out of hours emergency support team.

Our team

We’re recruiting a brilliant new team, so you’re going to be part of a fabulous new Home Group family. You’ll be reporting to Pauline Rigby our Community and Wellbeing Manager, working closely alongside our housing team and our on-site Care team too. You’ll have tons of experienced support on hand working within our exciting brand-new service!

Job details

• You will be working weekday evening shift (30 hours per week) covering 4pm to 10pm Monday to Friday.
• To keep our records right and our customers safe, you’ll also need to be technologically savvy to complete records and use our systems (or at the very least not be a technophobe!).
• Although you’ll work evenings, we do get together regularly in the daytime for training and team meetings.
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (includes bank holidays and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.

Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do to help you shine in our process by making reasonable adjustments at [e-mail]