Housing-Based Case Manager, Housing First

Tungasuvvingat Inuit; Ottawa; On-site; CAD 52,000 - 54,000; Full time

Job summary

Tungasuvvingat Inuit seeks a Housing Based Case Manager, Housing First in Ottawa to support individuals and families moving from homelessness into stable housing. You will collaborate with the Housing Specialist and Cultural Support Worker to build personalized service plans and monitor progress.

Responsibilities include safety planning, referrals, and maintaining confidential client records while upholding Inuit-specific program principles and IQ values.

Qualifications

• Minimum college diploma in human services or related field.
• Experience delivering urban housing services.
• Proficient in MS Word, Excel, PowerPoint, Outlook.
• First aid, CPR and non-violent crisis intervention training.
• Knowledge of Indigenous housing support and IQ.
• Fluency in English; Inuktitut is an asset.
• Commitment to client-centered approach.
• Strong organizational and communication skills.
• Ability to work in a multidisciplinary team.

Responsibilities

• Delivers services safely and respectfully with clients and partners.
• Adheres to Housing First Model to promote client independence.
• Advocates for clients across culture, mental, physical and social aspects.
• Completes safety and risk plans for clients.
• Prepares client assessments and monthly reports.
• Provides referrals to internal/external service providers.
• Maintains confidentiality and minimizes risks.
• Works with team on case plans and progress reviews.

Skills

MS Word

MS Excel

PowerPoint

Outlook

Video Conferencing

First Aid/CPR

Crisis Intervention

Inuktitut

IQ knowledge

Housing knowledge

Client-centered

Organizational skills

Interpersonal skills

Teamwork

English fluency

Education

College diploma in human services or related field

Job description

Housing-Based Case Manager, Housing First

Job Description

Internal/ External

Housing Based Case Manager, Housing First

Full-Time

This job posting is for an existing vacancy within our organization.

It is the mission of Tungasuvvingat Inuit (TI) to broadly provide Inuit-specific programs that contribute to the health and wellbeing of Inuit and to encourage and support similar programs for Inuit across the country. TI has over 30 years of highly successful experience in crafting the design, development, and delivery of a wide range of effective, client-centered services. By incorporating the principles of Inuit Qaujimajatuqangit (IQ), TI continues to deliver quality programs and services that directly benefit our growing urban Inuit population.

The position provides intensive support in tandem with the Housing Specialist and a Cultural Support Worker, providing direct intensive support to individuals or families that are homeless and looking to transition into more appropriate housing options. The worker works the client to create an individualized service plan that will help them achieve housing and life stability.

Responsibilities:

• Delivers effective services safely and respectfully while maintaining professional rapport with clients, peers, and other community service providers;
• Adheres to the Housing First Model, working with service users to achieve greater independence;
• Advocates for the client in all aspects of culture (physical, mental, spiritual, and social);
• Completes a safety plan and risk minimization plan to appropriately support clients in the community.
• Prepares client assessment reviews
• Provides referrals to appropriate internal and external service providers.
• Balances the needs of caseload depending on acuity, length of time in the program, state of housing stability, etc
• Reviews and evaluates client progress on an ongoing basis and adjusts case plans in consultation with the team and manager.
• Inputs all client data and completes monthly statistical reports.
• Organizes and maintains client case files in accordance with TI's protocol.
• Acts as an ambassador for TI within and outside the organization by creating an awareness of TI's programs and services.
• Contributes to the organization’s work through collaborative teamwork and participating in meetings and committees as required.
• Works in a manner that preserves confidentiality and seeks to minimize risks for clients, employees and the organization.
• Become familiar with and comply with all of TI's policies and procedures; and
• Any other duties assigned to you as may reasonably be required in line with the Position’s main responsibilities.

Education, Qualifications and Skills:

• Minimum college diploma in human services, social work, or a related field of study
• Experience in delivering related urban housing services, preferably to the Inuit community
• Proficient use of MS Word, Excel, PowerPoint, Outlook, video-conferencing platforms
• First aid, CPR and non-violent crisis intervention training
• Knowledge of the Indigenous and non-Indigenous housing support and service system of Ottawa;
• Knowledge of Inuit culture, values, Inuit Qaujimajatugangit (IQ) and traditional practices;
• Familiarity with the socio-economic landscape as it pertains to Inuit;
• Commitment to a client-centered approach when working with Inuit;
• Outstanding organizational, interpersonal and communication skills;
• Proven ability to work effectively in a multi-disciplinary and multicultural team environment; and
• Fluency in English required, fluency in Inuktitut is an asset.

Acceptable combinations of education and experience may be considered for this position. We encourage you to apply if you have equivalent years of education and/or experience equal to the education and experience requirements listed above.

Salary and Benefits

• Salary range is $52,000 to $ 54,300 Annually
• TI provides paid sickness, personal and family sickness leave days, and a 24/7 confidential Employee and Family Assistance Plan.
• Vacation (earn 3 weeks/year).

The deadline for applications is September 16th, 2026.

Preference in hiring will be given to qualified Inuit candidates; applicants are encouraged to self-identify. Interested candidates are encouraged to visit our website at www.tiontario.ca to learn more about our programs and services. If you require accommodation during the interview process, please contact [e-mail].

The Housing Based Case Manager, Housing First works out of 282 Dupuis Street Ottawa, ON (main location) and designated locations within the Ottawa region.

We thank all interested applicants in advance for their interest. Only individuals selected for interviews will be contacted.

Hiring Process Disclaimer:

We do not use artificial intelligence or automated decision-making tools to screen, assess, and/or select candidates. All applications and interviews are reviewed and conducted by qualified human hiring professionals.