Housing Assistant

University of Toronto; Toronto; On-site; CAD 63,000 - 80,000; Full time

Job summary

University of Toronto is seeking a Housing Assistant to support the Housing Administrator in maintaining a positive quality of student life at the Charles Street Student Family Residence. You will handle front-line customer service and ensure smooth communication between staff and contractors.

You will also manage electronic work orders, coordinate deliveries, room bookings, storage, parking, and tenant records, while assisting in daily office operations and payments processing.

Qualifications

• Three years of administrative experience in a customer service role.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Able to multitask and meet deadlines.
• Organized and professional in dealing with residents.

Responsibilities

• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Troubleshooting and resolving routine maintenance requests and liaising with facilities or maintenance staff to facilitate resolution of building issues
• Informing contacts of maintenance work, service interruptions and other urgent notices
• Analyzing administrative processes and procedures, and recommending changes for improvement
• Applying established standards when responding to emergencies
• Ordering supplies within established limits
• Serving as a resource to others by providing (non-supervisory) job-related guidance

Skills

Customer service

Microsoft Office

Communication

Multitasking

Teamwork

Education

Advanced College Diploma (3 years) or equivalent experience

Tools

StarRez

Job description

Description:

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Date Posted: 10/20/2026
Req ID: 50626
Faculty/Division: VP-Facilities & Real Estate
Department: UNIVERSITY FAMILY HOUSING - CS
Campus: St. George (Downtown Toronto)
Position Number: 00053282
Existing Vacancy: Yes

About us:

University Family Housing is comprised of two 21 story residential towers and a unique stock of 83-century homes. The department provides housing to student families, faculty families and long-term residentialtenancies in two neighbourhoods on the St. George Campus to over 3000 adults and children, and provides on-site property management services, as well as educational and recreational programming for tenant families.

Your opportunity:

Under the direction of the Housing Administrator, the Housing Assistant is responsible for assisting the Administrator in maintaining a positive quality of student life in the Charles Street Student Family Residence. The primary responsibilities are to provide front-line customer service and to facilitate an open and easy flow of communication between all staff and contractors working at the residence. Other responsibilities include: entering, completing and monitoring electronic work order submissions, coordinating appliance deliveries; booking elevators and meeting rooms; storage and bicycle lockers; parking spaces for tenants and external parkers; reviewing contractor work schedules; closes tenant files; drafts various tenant letters; the collection and recording of rental payments, residence database maintenance; handling work orders; key control; mail distribution; answering routine residence queries and ordering office supplies.

The Housing Assistant communicates with various departments and service providers on campus, such as Admissions & Eligibility, Campus Safety, Facilities & Services and Spaces & Experiences. The Assistant is responsible for appraising the Housing Administrator, Manager, Admissions & Housing Services and/or Assistant Director of any residence issues that may become a problem, as well as deals with day-to-day issues as part of the overall function of the position.

Your responsibilities will include:

• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Troubleshooting and resolving routine maintenance requests and liaising with facilities or maintenance staff to facilitate resolution of building issues
• Informing contacts of maintenance work, service interruptions and other urgent notices
• Analyzing administrative processes and procedures, and recommending changes for improvement
• Applying established standards when respondingto emergencies
• Ordering supplies within established limits
• Serving as a resource to others by providing (non-supervisory) job-related guidance

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum three (3) years' administrative experience in a customer service role, preferably in a residence environment.
• Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Must have strong written and verbal communication skills as well as excellent customer service skills.
• Must be tactful, professional and objective in dealing with residents.
• Good judgment, discretion and a pleasant and helpful attitude are essential.
• Must be organized, with strong ability to multitask and meet deadlines.
• Must possess the ability to work independently as well as in a team setting.
• Must display a willingness to take initiative in solving routine problems.

Assets (Nonessential):

• Working knowledge of StarRez

To be successful in this role you will be:

• Multi-tasker
• Possess a positive attitude
• Team player

Closing Date:

10/29/2026, 11:59PM ET
Employee Group: USW
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 07 -- $62,646 with an annual step progression to a maximum of $80,116. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Facilities/Ancillary Services
Divisional HR Office Email: [e-mail]

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job descriptions are available upon request for internal applicants.

Diversity Statement

The University of Toronto embraces Diversity and is building aculture of belonging that increases our capacity to effectivelyaddress and serve the interests of our global community. Westrongly encourage applications from Indigenous Peoples,Black and racialized persons, women, persons withdisabilities, and people of diverse sexual and gender identities.We value applicants who have demonstrated a commitment toequity, diversity and inclusion and recognize that diverseperspectives, experiences, and expertise are essential tostrengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [e-mail] .

The University of Toronto has implemented a process to substantiate Indigenous Membership/Citizenship/Enrolment for candidates who identify as Indigenous. For more information about this process, please refer to the Indigenous Substantiation Website .