Housing Admissions Assistant

University of Toronto; Toronto; On-site; CAD 60,000 - 78,000; Full time

Job summary

A leading educational institution in Toronto seeks a Housing Admissions Assistant to provide information on residence and admissions policies. The role involves maintaining application databases, offering tours, and ensuring a positive experience for applicants and tenants. Ideal candidates have strong communication skills and customer service experience, along with proficiency in relevant tools. This full-time position provides competitive pay and encourages diverse applicants to apply.

Qualifications

• Minimum three (3) years experience in a challenging customer service role.
• Experience working in a residence or comparable environment.
• Intermediate StarRez database skills, including generating reports.

Responsibilities

• Responding to enquiries within the defined scope of the role and redirecting as appropriate.
• Providing detailed information on program and course eligibility requirements.
• Verifying the eligibility of the applicants.
• Booking rooms and arranging appropriate accommodations.
• Troubleshooting and resolving routine issues.

Skills

Communication skills

Attention to detail

Conflict management

Customer service skills

Education

Advanced College Diploma (3 years)

Tools

Microsoft (MS) Word

Microsoft (MS) Excel

StarRez database

Job description

Overview

Date Posted: 09/30/2025

Req ID: 45342

Faculty/Division: Operations and Real Estate Partnerships

Department: UNIVERSITY FAMILY HOUSING - CS

Campus: St. George (Downtown Toronto)

Position Number: 00052039

Your opportunity

The Housing Admissions Assistant position is a front-line service role providing information to departments and potential and current students about the University Family Housing residence and admissions related policies. Accordingly, the role requires communication skills, careful attention to detail, professionalism and patience. You will work closely with the Admissions team, the Housing Services team, and others to ensure applicants and tenants have a positive experience. Other responsibilities include: processing and maintaining a database of applications, generating reports, offering housing to applicants using the relevant eligibility criteria, providing physical tours of the buildings, booking vacant spaces, checking accuracy of booking and vacancy information, checking on going tenant eligibility, issuing notices of ineligibility, responding to requests and complaints by providing information and referring as appropriate.

Your responsibilities

• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
• Verifying the eligibility of the applicants
• Booking rooms and arranging appropriate accommodations
• Troubleshooting and resolving routine issues
• Formatting and maintaining communication templates
• Serving as a resource to others by providing (non-supervisory) job-related guidance

Essential Qualifications

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum three (3) years experience in a challenging customer service role
• Experience working in a residence or comparable environment
• Intermediate StarRez database skills, including generating reports
• Proficient in Microsoft (MS) Word and Excel
• Skilled in conflict management
• Must be tactful, professional and objective in dealing with residents
• Must have strong written and verbal communication skills as well as excellent customer service skills
• Good judgment, discretion and a pleasant and helpful attitude are essential
• Able to work independently as well as in a team setting
• Meticulous in attention to detail and accuracy

To be successful in this role you will be

• Communicator
• Meticulous
• Multi-tasker
• Organized
• Possess a positive attitude

Closing Date: 10/09/2025, 11:59PM ET

Employee Group: USW

Appointment Type: Ancillary Operations

Schedule: Full-Time

Pay Scale Group & Hiring Zone:
USW Pay Band 07 -- $60,237. with an annual step progression to a maximum of $77,035. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Facilities/Ancilliary Services

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.