Housekeeping Supervisor

Hampton Inn & Suites by Hilton Kelowna Airport; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Housekeeping Supervisor to lead a dynamic team dedicated to delivering exceptional service. In this role, you will ensure that housekeeping operations run smoothly, uphold brand standards, and foster a positive work environment. With a focus on team building and effective communication, you will play a key role in training new staff and managing daily tasks. This position offers a unique opportunity to work in a supportive atmosphere that values employee growth and recognition. If you are passionate about hospitality and leadership, this is the perfect chance to join a welcoming team.

Benefits

Extended Health and Dental Benefits

Worldwide accommodation and dining discounts

Employee discounts on accommodations and services

Focus on staff recognition and team building

Room for growth and development

Qualifications

• Proven leadership skills with a focus on team building and conflict management.
• Experience in housekeeping operations and performance management.

Responsibilities

• Ensure daily operations and brand standards are consistently followed.
• Lead room inspections and manage housekeeping staff effectively.
• Participate in training and development of new team members.

Skills

Leadership

Conflict Management

Team Building

Performance Management

Customer Service

Education

High School Diploma

Job description

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Hampton Inn & Suites Kelowna is currently looking to fill the role of Housekeeping Supervisor.

We are also on a bus route, with a stop just outside of the hotel, and our complimentary shuttle also picks up our employees from the bus loop at UBCO!

What will you be doing?

• To ensure policies and procedures are followed consistently through daily operations.
• Be a champion of Brand Standards and Expectations.
• Take and complete all Brand Training.
• May be assigned cleaning guest rooms, stayover cleans, public area cleans, and assisting in laundry operation.
• Takes lead on Room inspections, controlling quality, and cleanliness of guest rooms.
• Ensures that the day-to-day operations of housekeeping stay on track. This will include checking in with housekeepers, shift leads & room checkers regularly, keeping them up to date of need-to-know tasks, keeping everyone on pace so that rooms are ready for check in time, logging room defects for maintenance and ensuring they are completed.
• Assists with training and introduction of new team members.
• Ensure Room Attendants are informed daily about priorities in their section.
• Actively participate in daily briefing, daily warm up and department meetings.
• Develop a strong team of associates through effective leadership.
• Delegates tasks accordingly.
• Work closely with the Front Desk to stay on top of any changes, guest requests are handled in a timely manner.
• Assists with lost and found, ensures procedures are followed accordingly.
• Efficiently acts upon feedback of co-workers & guests for the benefit of the housekeeping workplace.
• Must be comfortable in providing performance management.
• Maintain an open forum and open-door policy with team members.
• Work flexibility may be required to perform housekeeping duties. Hands-on, can-do attitude.
• Manage conflict that may arise through the day-to-day operations.
• Actively participate in the hotel health and safety program. Ensure that all associates are familiar with and in compliance with WHMIS and Health & Safety policies and procedures.
• Available to work varied shifts: days, weekends, and holidays.
• Assisting other departments when necessary and available. Cross training or working at our sister properties.
• Other duties may be assigned by the Management Team.

Perks:

• Extended Health and Dental Benefits
• World-wide accommodation and dining discounts with Hilton brands
• Employee discounts on accommodations, dining, Marina, and Health & Wellness services at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport).
• An excellent work environment, with a focus on staff recognition and team building.
• Room for growth and development.

Don't miss this exciting opportunity to join our Hampton family!