Housekeeping Manager: Lead Team, Standards & Training

Silver Hotel Group; Northwestern Ontario; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Education Reimbursement

RRSP Matching Program

Annual Wellness Credit

Team Member Referral Program

Leadership Development

Team Building Events

Culture of Recognition Program

Hotel Stay Discounts

Job summary

Silver Hotel Group seeks a Housekeeping Manager for Thunder Bay North to lead the housekeeping and laundry teams, ensure cleanliness standards, and manage budgets. You will coach staff, enforce procedures, and drive safety initiatives in a fast-paced hotel setting.

The role requires strong organizational skills, communication, and the ability to work flexible shifts including days, evenings, weekends, and holidays. Experience in financial management is a plus, with a focus on guest satisfaction.

Qualifications

• Managerial experience in housekeeping in a Hotel or related industry;
• Post-secondary degree/diploma in Tourism or Hospitality is an asset;
• Strong verbal and written communication skills;
• Excellent organizational, technical, analytical, and problem-solving skills;
• Able to think clearly in pressure situations, exercise good judgment, and focus attention on details;
• Is able to endure an abundance of physical movements in the performance of job duties;
• Working knowledge of Microsoft Word and Excel;
• Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members;
• Experience in financial management for a housekeeping department is an asset;
• Experience working in a unionized environment will be considered an asset;
• A positive attitude is a must!
• Must be available to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management.

Responsibilities

• Manage the day-to-day activities of the Housekeeping team.
• Enforce hotel standards, policies, and procedures to the Housekeeping team.
• Be a department leader who motivates and mentors all housekeeping team members.
• Ascertain staff training needs and provide such training.
• Manage departmental budget and expenses.
• Lead the Health and Safety efforts of the property, ensuring all WHIMIS, WSIB, OHSA, and joint health and safety procedures are followed in the housekeeping department.
• Operate well under pressure while exercising good judgments and focusing attention on details.
• Maintain confidentiality of hotel guests and pertinent hotel information.
• Ensure security of guest room access and hotel property.
• Establish, maintain and train standards and procedures for cleaning and safe working conditions in the housekeeping department.
• Works to ensure high scores for cleanliness and other housekeeping-related items on all inspections.
• Develops and maintains a deep cleaning schedule and room cleanliness program.
• Inspects or delegates inspections of all guestrooms cleaned by room attendants.
• Develops an inspection program for all public areas and guestrooms to ensure that proper maintenance and standards are achieved and sustained.
• Ensures final inspection of all housekeeping-related duties performed by the housekeeping team.
• Initiates new procedures to increase the efficiency of labor and safe chemical and equipment use.
• May serve as "manager on duty" as required.
• Perform other duties as assigned including assisting staff with their job functions during peak periods.

Skills

Managerial experience

Communication skills

Organizational skills

Problem-solving

MS Word & Excel

Education

Post-secondary degree/diploma in Tourism or Hospitality

Tools

Microsoft Word

Excel

Job description

Silver Hotel Group seeks a Housekeeping Manager for Thunder Bay North to lead the housekeeping and laundry teams, ensure cleanliness standards, and manage budgets. You will coach staff, enforce procedures, and drive safety initiatives in a fast-paced hotel setting.

The role requires strong organizational skills, communication, and the ability to work flexible shifts including days, evenings, weekends, and holidays. Experience in financial management is a plus, with a focus on guest satisfaction.