Housekeeping Manager - Fairfield West Kelowna

Hotel Equities; West Kelowna; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading hotel development and management company is seeking a Housekeeping Manager for their property in West Kelowna, BC. The successful candidate will oversee the housekeeping team, ensuring guest satisfaction through high cleanliness standards. Responsibilities include supervising staff, coordinating cleaning priorities, and training new associates. Qualifications include a high school diploma and experience with major hotel brands, along with strong communication and problem-solving skills.

Qualifications

• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt standards.
• Ability to lift up to 15 lbs regularly and push/pull carts weighing up to 250 lbs occasionally.
• Must have strong communication skills for interacting with guests and staff.

Responsibilities

• Supervise room cleaners to ensure efficient housekeeping of guest rooms.
• Conduct inspections of cleaned rooms to maintain quality standards.
• Coordinate housekeeping activities with related departments.

Skills

Communication

Problem-solving

Flexibility

Education

High School diploma / Secondary qualification or equivalent

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeping Manager for the Fairfield, West Kelowna, BC!

Job Purpose :

To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper / room cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Supervises room cleaners in the prompt and efficient housekeeping of customer rooms.
• Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly.
• Supervises the completion of short notice requests for room changes.
• Inspects all check out / stay over rooms after they are made up to ensure they are cleaned to Company standards.
• Keeps record of room checkouts / stay overs, submits records to housekeeping every day.
• Monitors quality of rooms by conducting and documenting inspections of cleaned rooms.
• Prepares maintenance work orders regarding replacement or repair of furniture, fixtures, etc.
• Ensures completion by following through on orders.
• Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes.
• Checks VIP rooms.
• Checks early morning make-up rooms.
• Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, check-out rooms, expected check-out rooms, etc.
• Checks floor linen closets daily for cleanliness, adequate supplies, and linen.
• Assures carts are properly stored and vacuum cleaners are emptied at the end of each day.
• Assists in quarterly inventory of all linen.
• Ensures safety by assuring that all linen chutes are kept locked at all times.
• Coordinates housekeeping work with related departments such as front desk, engineering, banquet services, and room services.
• Take every opportunity to amaze the guests.
• Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied.
• Responsible for assisting with the training and direction of new department associates.
• Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.
• Coordinate activities with other hotel departments to facilitate increased communication and guest satisfaction.
• Assist in the daily maintenance of room inventory status to achieve optimal revenue levels while maintaining high guest expectations.

Qualifications and Requirements :

High School diploma / Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following :

• Most work tasks are performed indoors with temperature controlled by hotel environmental systems.
• Walking and standing are required for nearly 100% of the working day, with variation depending on tasks.
• Must be able to exert well-paced ability to reach other departments on time.
• Must be able to lift up to 15 lbs regularly, and push/pull carts and equipment weighing up to 250 lbs occasionally.
• Ability to bend, stoop, squat, and stretch for cleaning and inspection tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual acuity.
• Continuous talking and hearing for communication with guests and staff.
• Manual dexterity to operate necessary equipment.
• Maintain a neat, clean, and well-groomed appearance per Company Standards.
• Regular attendance as per standards.
• Ability to work varying schedules including nights, weekends, and holidays, reflecting hotel needs.
• Compliance with all hotel rules and regulations upon employment to ensure safe and effective operations.

Other :

• Passion for people and service.
• Strong communication skills for interacting with guests and staff.
• Proficiency in reading, writing, basic math, problem-solving, motivating, and training abilities.
• Flexibility to work a varied schedule including nights, weekends, and holidays.