Housekeeping Manager

AIRE Ancient Baths Copenhagen; Old Toronto; On-site; CAD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Housekeeping Manager in Toronto's historic Fashion District. You will lead a passionate team to ensure a pristine environment, embodying luxury service standards. This role offers a unique opportunity to shape the guest experience from day one, fostering a culture of excellence and collaboration. With a competitive compensation package, health coverage, and exclusive employee benefits, you will be part of a remarkable journey that blends history and wellness in an unforgettable setting. Be the driving force behind a new concept that redefines relaxation and service excellence.

Benefits

80% health coverage

Annual performance-based bonus

Complimentary AIRE Experience on birthday

Exclusive employee discounts

Qualifications

• 3+ years of experience leading a Housekeeping or Guest Service team.
• Strong sensitivity to luxury service standards and personalized guest care.

Responsibilities

• Manage daily operations of the Housekeeping department.
• Ensure compliance with safety, hygiene, and luxury service protocols.

Skills

Leadership

Organizational Skills

Communication

Problem-Solving

Attention to Detail

Education

Experience in Luxury Hospitality

Experience in Guest Services

Job description

The Opportunity

At AIRE Ancient Baths, we create exceptional experiences where tradition, innovation, and service excellence meet.
What truly brings this experience to life is our people. At AIRE, we are proud to foster an inclusive, collaborative, and human-centered culture, driven by excellence in every detail, creativity through diversity, and a warm spirit that inspires and connects.

As we prepare to open our new centre in Toronto, we seek a passionate Housekeeping Manager who will be instrumental in launching and leading the Housekeeping operations.
Reporting to the Operations Manager, the Housekeeping Manager will ensure a flawless guest experience from day one by maintaining the pristine condition of the entire centre and overseeing service excellence in key guest areas such as the locker rooms, where the first and last impression of the AIRE experience is created.

Our Toronto Location

Amidst the timeless charm of Toronto’s Fashion District, AIRE finds its home in a historic Edwardian Classicism building, once the office and warehouse of the Copp Clark publishing company. Built in 1912 and later designated a heritage site, its original wood structure and towering pillars remain, preserving the character of its storied past that once held the art of printing and now embraces the art of relaxation.

Honoring its literary and industrial past, the space is adorned with vintage books and printing presses, subtle echoes of its history. AIRE Toronto offers a unique experience with a dry sauna and a Palestra, an indoor/outdoor bath area seamlessly connected to the interior through two jet baths, creating a tranquil escape where past and present merge in perfect harmony.

Key Responsibilities

Pre-Opening Phase

• Recruit and onboard the Housekeeping team in alignment with AIRE’s values and service philosophy.
• Lead and participate in the initial training program, ensuring the team is fully prepared to uphold AIRE’s luxury service and cleanliness standards.
• Collaborate with the Centre Director and other department heads to finalize operational procedures, cleaning protocols, and locker area service guidelines.
• Oversee the setup and preparation of guest-facing areas, particularly the locker rooms, ensuring they meet all aesthetic and operational standards.
• Actively participate in soft opening activities and opening day preparations, ensuring a seamless guest experience from the start.

Client Experience

• Ensure all guest areas, especially the locker rooms and transition spaces, reflect AIRE’s luxury standards of cleanliness, atmosphere, and service at all times.
• Supervise the implementation of detailed cleaning, sanitization, and maintenance protocols.
• Identify and proactively resolve any cleanliness or service-related issues that could impact the guest experience.
• Maintain a meticulous attention to detail to uphold an environment that conveys peace, beauty, and excellence.

Operations Management

• Manage the daily operations of the Housekeeping department, ensuring full coordination with other departments such as Front Desk and Maintenance.
• Conduct daily operational briefings to communicate cleaning schedules, VIP guest needs, maintenance updates, and any special requirements.
• Oversee the management of housekeeping inventory, including supplies, linen, amenities, and guest care products.
• Ensure compliance with safety, hygiene, and luxury service protocols at all times.
• Prepare and present daily and weekly reports on operations, incidents, and continuous improvement actions to Centre Management.

Team Leadership

• Lead, motivate, and develop the Housekeeping team, fostering a culture of collaboration, professionalism, and excellence.
• Provide continuous feedback, training, and development to maintain the highest standards of service and presentation.
• Plan and manage employee schedules, ensuring coverage aligned with guest flow and operational needs.
• Create a team environment focused on pride in service, attention to detail, and guest satisfaction.

What We’re Looking For

• Minimum of 3 years' experience leading a Housekeeping or Guest Service team is required.Prior experience in luxury hospitality, wellness, or related sectors is required.Strong sensitivity to luxury service standards, with a deep understanding of personalized guest care, meticulous detail, and creating exceptional atmospheres.
• Excellent leadership, organizational, communication, and problem-solving skills.
• Ability to work in a dynamic environment, particularly during the pre-opening and opening phases.
• Passion for delivering outstanding guest experiences and embodying AIRE’s brand values.
• Flexibility to work shifts, including weekends and holidays, especially during the opening period.

Why You Should Join Us

• Be part of a brand-new opening and help bring the AIRE Experience to Toronto for the very first time.
• Take the lead in building a new Housekeeping team, setting the foundation for service excellence in a unique and historic space.
• Join a company that creates one-of-a-kind wellness experiences — blending history, atmosphere, and emotion in an unforgettable way.
• We offer a competitive compensation package and an annual performance-based bonus, designed to reflect your impact and contribution.
• Enjoy 80% coverage on health, dental, and vision.
• Celebrate your birthday with a complimentary AIRE Experience, and enjoy exclusive employee discounts for yourself, friends, and family.

Grow with us: AIRE is a global and expanding brand with exciting paths ahead. This is a rare opportunity to be part of something special from day one — not just a job, but a chance to bring a new concept to life in your city.????????