Housekeeping Assistant Manager

PENN Entertainment; Greater Sudbury; On-site; CAD 45,000; Full time

Job summary

Join a forward-thinking company that is transforming the entertainment landscape! This exciting opportunity invites you to be part of a dynamic team where your contributions directly enhance guest experiences. As a key player in the housekeeping department, you will supervise daily operations, ensuring cleanliness and adherence to high standards. Your role will involve motivating a diverse team to deliver exceptional service while managing inventory and maintaining contracts. With a commitment to your career growth and well-being, this role offers a competitive salary and a supportive work environment. Embrace the chance to thrive in an industry that values fun and diversity!

Benefits

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Wellness programs

Qualifications

• Bachelor’s degree preferred; strong communication and customer service skills.
• Ability to handle stressful situations and perform physical tasks as needed.

Responsibilities

• Supervise housekeeping staff and ensure cleanliness of guest rooms and public areas.
• Maintain inventory of supplies and monitor housekeeping contracts.
• Provide exceptional customer service and motivate employees.

Skills

Interpersonal Skills

Customer Service

Communication Skills

Report Writing

Stress Management

Education

Bachelor’s degree (B.A./B.S.)

Tools

Microsoft Excel

Microsoft Access

Microsoft Word

Cleaning Equipment

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• Assists the Executive Environmental Housekeeping Manager with the supervision of all Housekeeping and all EVS cast members.
• Supervises the day-to-day cleaning.
• Ensures that guest rooms are maintained and in proper repair.
• Maintains adequate inventory of all supplies.
• Monitors all housekeeping related contracts.
• Monitors and maintains level of cleanliness in rooms, gaming and storage areas, rest rooms, and public areas.
• Ensures all employees follow policies and procedures.
• Expedites and oversees special requests from the Front Desk.
• Motivates employees to provide superior customer service to our guests.
• Meets the attendance guidelines of the job and adheres to departmental and company policies.
• Ensures that linen and supplies are tracked and accounted for daily.
• Prepares annual budget and operating forecasts; prepares regular and special reports; maintains necessary records and files.
• Retains staff in line with departmental goals.
• Counsels, guides and instructs employees in the proper performance of their duties; prepares and coordinates the periodic performance appraisals of assigned employees.
• Responsible for providing exceptional ACES Customer Service to all guests.

BRING US YOUR BEST.

• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university is preferred.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must be proficient in Microsoft applications (Excel, Access, Word).
• Excellent interpersonal and customer service skills.
• Effective communication skills (verbal, written, and presentation).
• Must demonstrate the ability to calmly handle stressful situations and be willing to work any day and any shift.
• Must be able to perform the physical job duties of line employees in emergencies.
• Must be able to work in areas containing second-hand smoke.
• Must be able to operate equipment, including vacuum cleaners, floor machines, carpet extractors, computer, copy machine, mop and broom.
• Must be able to work with cleaning chemicals and be able to handle chemical fumes and airborne particles (on occasion).
• Must be well organized.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.Follow us.

Equal Opportunity Employer

STARTING SALARY

$45,000.00 per year