Housekeeper

Renaissance Edmonton Airport Hotel; Edmonton; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Medical & dental

Life insurance coverage

80% coverage

Travel program discounts

Free parking

Bus pass reimbursement

Management training

On-demand pay

Staff meals provided

50% food & beverage discount

Job summary

Renaissance Edmonton Airport Hotel is seeking a Room Stylist to join our vibrant team. This full-time role offers $19 an hour for a minimum of 30 hours per week, with responsibilities across room styling, cleaning, and guest service to ensure a high standard of guest experience.

You will ensure rooms and public spaces dazzle with cleanliness, participate in training, respond to guest needs, and collaborate with other departments to maintain a stylish and seamless guest experience.

Qualifications

• Comprehension of written information in work-related documents such as brand standards and checklists.
• Strong written communication skills to interact with guests and team members.
• Active listening and understanding spoken information is crucial for this role.
• Solid understanding of customer service principles, processes, and evaluating satisfaction.
• Ability to gather and organize information, recognize patterns, and solve problems.

Responsibilities

• Ensure all areas, from bedrooms to public spaces, dazzle with cleanliness every day.
• Stay on top of reports and training to maintain skills and service.
• Deliver exceptional care and attention to guests through the Guest Response Program.
• Manage key control and Lost and Found with accurate records.
• Maintain professional and ethical interactions with guests and colleagues.
• Champion cleanliness in public areas and adhere to safety protocols.

Skills

Comprehension

Writing

Oral Comprehension

Customer service

Analytical thinking

Job description

WHAT WE’RE LOOKING FOR

We're on the lookout for a Room Stylist to join our vibrant team at the Renaissance! It's a full-time gig, promising $19 an hour for a minimum of 30 hours of sheer room styling excitement per week.

As part of the Style crew, you'll be the maestro behind the scenes, keeping the Renaissance Edmonton Airport Hotel rooms in top-notch shape. Whether you're whipping up rooms, strutting down corridors, or making sure every nook is spick and span, your room styling will set the tone for our guests' unforgettable experience.

As a Room Stylist, your stylish responsibilities include:

• Ensure all areas, from bedrooms to public spaces, dazzle with cleanliness every day.
• Stay on top of reports and training to maintain top-notch skills and service.
• Ace the Guest Response Program, providing guests with exceptional care and attention.
• Manage key control and Lost and Found, securing items and maintaining records flawlessly.
• Maintain a professional and ethical demeanor in all interactions with guests and colleagues.
• Champion cleanliness in public areas, ensuring they shine like stars.
• Adhere strictly to safety protocols, creating a stylish yet safe environment.
• Keep up with checklists to maintain our high standards and report any issues promptly.
• Be punctual and ready to rock the stylish housekeeping routine every single day.
• Collaborate seamlessly with other departments to maintain a stylish and unified guest experience.
• Deliver VIP-level customer service to all guests and vendors, leaving a lasting impression.
• A flair for finesse and a passion for delivering unparalleled customer service which includes greeting guests that pass by.
• A knack for cleaning and styling that makes every corner sparkle.
• Always ready to work in sync with the team, creating a harmonious and stylish atmosphere throughout the hotel.
• Meet quality standards and handle the physical demands of the role such as standing, bending, or walking for extended periods and lift, carry, push, pull, and move a carts with no assistance.

WHAT’S IN IT FOR YOU?

• At Renaissance, we believe that taking care of our employees is just as important as taking care of our guests. As part of our Renaissance team, you'll enjoy a comprehensive benefits plan that includes medical and dental coverage, as well as life insurance. And the best part? 80% of the cost is covered by the hotel for all single coverage.
• But the perks don't stop there! As a Renaissance employee, you'll have access to our travel program, which offers discounted rates for Marriott hotels across the globe.
• We also know that getting to work can be a hassle, so we offer free parking or 747 bus pass reimbursement. And, with our in-house management training program, you'll have the opportunity to develop your skills and grow in your career.
• At Renaissance, we like to have fun too! That's why we organize quarterly work events that are unlike anyone else's. And with our on-demand pay system, you can get paid whenever you want.
• Hungry? No problem! Our talented chefs cook up delicious meals for our staff every day, so you don’t have to worry about your meals! You and your friends can also enjoy a 50% discount on food and beverage at our hotel.
• But the best part of working at Renaissance? You'll be a part of an award-winning team that values your contributions and recognizes your hard work. Come join us and see for yourself why Renaissance is the place to be!

WHAT YOU NEED TO E CONSIDERED

• Comprehension - You should be able to understand and interpret written information in work-related documents such as brand standards, and checklists.
• Writing - Strong written communication skills are essential to communicate effectively with guests and other team members.
• Oral Comprehension - The ability to listen actively and understand information presented through spoken words and sentences is crucial for this role.
• Customer and Personal Service - You should possess a solid understanding of customer service principles and processes, including assessing customer needs, meeting service standards, and evaluating customer satisfaction.
• Analytical/Critical Thinking - You should have the ability to gather and organize information systematically, recognize patterns and relationships in complex data, identify problems and implications, generate alternative solutions, and evaluate the strengths and weaknesses of various approaches to problem-solving.

Platinum Investments and the Renaissance Edmonton Airport Hotel is committed to creating an inclusive workplace and will accommodate accessibility needs at any stage of employment. Please let us know if you are someone who requires accommodation, and we will work with you to meet your needs.