Hotel Restaurant Manager - Baci Ristorante

Carmen's Group; Hamilton; On-site; CAD 50,000 - 65,000; Full time

Job summary

Carmen's Group is seeking a Restaurant Manager for Baci Ristorante, where you will enhance guest experiences, supervise a dynamic service team, and contribute to the restaurant's ambiance and operational excellence. The role offers leadership opportunities, competitive wage and benefits, and an inclusive culture. Join us to be a part of a team that champions hospitality in Hamilton.

Benefits

Competitive wage & benefits package

Pay on demand option

Group RRSP

Worldwide hotel discounts

Restaurant discounts

Team building and wellness events

Wellbeing programs

Opportunities for growth

Qualifications

• 2-3 years supervisory experience in the hospitality/tourism industry required.
• Excellent leadership, communication, and organizational skills.
• Previous restaurant experience is mandatory.

Responsibilities

• Create memorable guest experiences and oversee service team performance.
• Assist with training service team members and collaborate with the Executive Chef.
• Act as Duty Manager in absence of other departmental managers.

Skills

Leadership

Communication

Organizational skills

Education

Post-secondary education in a related field

Tools

POS knowledge

Job description

Baci Ristorante, located in the C Hotel by Carmens, is a modern and upbeat Italian restaurant. Baci Ristorante has an open style kitchen and central wood burning oven which provides an intimate gathering place for guests and patrons. Baci Ristorante is part of Carmens Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and guests.
Our Restaurant Manager ensures the guest experience created is aforever lasting memoryby providing an elevated dining experience. They also ensure our team is supported, encouraged to succeed and promotes our inclusive and fun culture.

OUR AWARDS:

• Great Place to Work Certified – 2022, 2023, 2024
• Most Trusted Executive Teams – 2023
• Best Places to Work in Hospitality & Retail – 2023
• Best Places to Work in Canada – 2024
• Best Workplaces for Women – 2024
• Best Workplaces for Mental Wellness - 2024

YOU WOULD HAVE THE OPPORTUNITY TO:

• Create a memorable guest experience including menu execution and food quality, overall experience, and ensure guest feedback is received
• Supervise and coachall service team members by demonstrating superior customer service skills and living our purpose, vision, and values
• Assist with developing and delivering regulartraining to service team members
• Work with our Executive Chef on menu features and changes by curating and providing guest feedback
• Suggest and implement new cocktail programs and wine pairings to compliment the menu
• Ensure team engagement remains high by maintaining culture standards, providing regular feedback and utilizing a coaching mindset
• Work with the Sales & Marketing and Baci team to drive sales including private parties and group bookings
• Rectify any member or guest issues as needed
• Completing ordering of bar inventory items
• Develop strong relationships with guests and employees by maintaining a regular presence on the floor during key times
• Act as a Duty Manager for C Hotel in absence of other departmental managers

POSITION REQUIREMENTS:

• Post-secondary education in a related field is preferred
• Excellent leadership, communication and organizational skills
• 2-3 years supervisory experience in the hospitality / tourism industry is required
• Previous restaurant experience required
• POS knowledge is considered an asset
• Ability to build rapport quickly with guests
• Able to work on a variable schedule including days, evenings, and weekends

WHAT CAN WE OFFER?

• Competitive wage & benefits package
• Pay on demand option
• Group RRSP
• Worldwide hotel discounts
• Restaurant discounts
• Team building and wellness events
• Wellbeing programs
• Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community

Carmens Groupis an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmens Event Centre, The C Hotel, The Lakeview, The Hamilton Convention Centre, fig&lemon Catering, Mercanti Specialty Foods, the Arlington Hotel & River's Edge, and the Good Earth Food & Wine.We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of our local communities with every strategic initiative we pursue.

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment.Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Cultureupon scheduling your interview.