Hotel Receptionist / Front Desk Agent / Front of House Reception Desk

Hotel Receptionist / Front Desk Agent who has excellent client facing customer service and administrative skills is required to work on the Front of House Reception Desk for a well-established family run, independent hotel in Hope Cove, South Devon.

Would you like to live next to the coast with amazing landscapes?

If you’re happy to re-locate to beautiful Hope Cove in South Devon and have experience working on a Hotel Reception Desk with excellent administration and customer service skills, then this could be the job for you.

SALARY: Competitive + Benefits (see below)

LOCATION: Must be willing to re-locate to Hope Cove, South Devon

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 40 – 48 Hours per Week, Shift Work, 5 Days out of 7

JOB OVERVIEW

We have a fantastic new job opportunity for a Front of House Hotel Receptionist / Front Desk Agent who has excellent client facing customer service and administrative skills. As the Front of House Hotel Receptionist / Front Desk Agent you will be working in a welcoming family run, friendly and supportive environment with added employee benefits.

Working as a Front of House Hotel Receptionist / Front Desk Agent you will play a vital role in upholding the hotel’s commitment to exceptional guest experiences. Your primary responsibility is to deliver warm, welcoming, and efficient service, ensuring every guest feels valued and cared for, in alignment with the hotel’s established vision and values.

As a successful candidate you will serve as the first point of contact, responding promptly and courteously to guest inquiries and requests, while contributing to the seamless operation of the reception desk. A proactive and positive approach is essential, reflecting the hotel’s dedication to creating a truly memorable stay for each and every guest.

DUTIES

• Welcome guests on their arrival using the guests name and assist with their registration ensuring all details of reservations are correct.
• Check guests out, charge payment accordingly and pass on any feedback to the General Manager.
• Liaise effectively with other departments.
• Aid and assist guests during their stay through effective use of social skills and to pass on any comments to the relevant personnel.
• Ensure full handover is passed on to the next shift.
• Ensure correct procedure regarding all matters of security are observed.
• Understand the importance of up selling to maximise rooms revenue.
• Cover the front desk at all time as per rota.
• Always keep the front desk clean and tidy.
• Assist with Food and Beverage service (when required) supporting colleagues at busy times. May lead to some Duty Management cover after probation.

CANDIDATE REQUIREMENTS

• Must have previous experience working on a front-of-house reception desk in a hotel environment.
• Flexible to work morning and afternoon shifts.
• Excellent written and verbal communication skills.
• Must be pro-active with good organisational and time management skills.
• Previous experience using PMS Guest Line – Reslynx and Resdiary highly desirable.

BENEFITS

• Competitive salary plus share of gratuities.
• Free onsite parking.
• Free meals whilst on duty.
• Statutory pension enrolment.
• Statutory holiday entitlement.
• Simple live in accommodation may be available nearby (terms apply).
• Regular training and development.

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13170