hotel night auditor

Government of Canada; Toronto; On-site; CAD 30,000 - 40,000; Full time

Job summary

A government agency in Toronto is seeking a candidate for an on-site position to assist with guest services and hotel management tasks. Responsibilities include investigating complaints, managing reservations, and providing information related to hotel facilities. The ideal applicant should have a relevant educational background and be proficient in technology usage. The position emphasizes customer service and organizational skills, offering on-site housing options as a benefit.

Benefits

On-site housing options

Variable or compressed work week

Responsibilities

• Investigate complaints and claims.
• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests' departures, calculate charges and receive payments.
• Balance cash and complete balance sheets.
• Maintain an inventory of vacancies, reservations, and room assignments.
• Follow emergency and safety procedures.
• Clerical duties (faxing, filing, photocopying).
• Answer telephone and relay calls and messages.
• Perform light housekeeping and cleaning duties.
• Provide customer service.

Skills

Attention to detail

Excellent written communication

Flexibility

Judgement

Organized

Reliability

Resourcefulness

Education

College, CEGEP or other non-university certificate or diploma

or equivalent experience

Tools

Word processing software

Computerized bookkeeping system

Central reservation system (CRS)

Spreadsheet

Internet

Job description

Overview Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
• or equivalent experience

Experience

1 to less than 7 months

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Perform light housekeeping and cleaning duties
• Provide customer service

Experience and specialization Computer and technology knowledge

• Word processing software
• Computerized bookkeeping system
• Central reservation system (CRS)
• Spreadsheet
• Internet

Additional information Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Dependability
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Resourcefulness

Benefits Other benefits

• On-site housing options
• Variable or compressed work week