hotel night auditor

Government of Canada; Regina; On-site; CAD 30,000 - 40,000; Full time

Job summary

The Government of Canada is seeking a dedicated individual to provide guest services in a thriving hospitality environment. Responsibilities include investigating guest complaints, managing reservations, and providing exceptional customer service. This role requires attention to detail and the ability to work effectively under pressure in a fast-paced setting.

Qualifications

• 1 to less than 7 months of experience in hospitality.
• Ability to handle complaints and service customers effectively.
• Willingness to work under pressure in a fast-paced environment.

Responsibilities

• Investigate complaints and claims from guests.
• Register guests and assign accommodations.
• Process group arrivals and ensure smooth operations.

Skills

Attention to detail

Customer service

Education

Secondary (high) school graduation certificate

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 to less than 7 months

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Additional information Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure