hotel night auditor

Best Western Plus Okotoks Inn & Suites; Okotoks; On-site; CAD 35,000 - 45,000; Full time

Job summary

A local hotel in Okotoks seeks a dedicated front desk clerk to assist with guest registration and provide excellent customer service. Candidates should have a secondary school diploma and experience in hospitality. The role requires strong communication skills and the ability to work in a fast-paced environment. This position is on-site with no remote work options.

Qualifications

• Experience in the hospitality industry preferred.
• Knowledge of computerized booking systems.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Provide information on hotel facilities and services.
• Balance cash and complete cash reports.

Skills

Client focus

Attention to detail

Excellent oral communication

Excellent written communication

Reliability

Education

Secondary (high) school graduation certificate

Tools

Multi-line switchboard

Word processing software

Spreadsheet

Internet

Job description

Overview

Languages: English

Education

• Secondary (high) school graduation certificate

Experience

• 1 to less than 7 months

On site. Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hospitality industry
• Hotel, motel, resort

Responsibilities

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Database software
• Computerized bookkeeping system
• Central reservation system (CRS)
• Spreadsheet
• Internet

Additional information

Security and safety

• Bondable
• Criminal record check

Transportation/travel information

• Own transportation
• Own vehicle
• Valid driver's licence

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player