hotel night auditor

Holiday Inn Express; Northwestern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A hotel chain in Northwestern Ontario is seeking individuals for various roles where you'll assist guests, handle check-ins, and provide vital information about facilities. Ideal candidates have a secondary school graduation certificate and experience in customer service. The role requires strong communication skills and the ability to perform under pressure.

Qualifications

• Experience in customer service is an asset.
• Ability to work under pressure and in a fast-paced environment.
• Must be reliable and organized.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Provide information on hotel facilities and services.
• Assist clients with special needs.

Skills

Attention to detail

Client focus

Excellent oral communication

Team player

Flexibility

Education

Secondary (high) school graduation certificate

Job description

Education and Experience

• Education : Secondary (high) school graduation certificate
• Experience : Experience an asset

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients / guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Security and safety

• Bondable

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Work Term : Permanent
• Work Language : English
• Hours : 8 to 24 hours per week