hotel night auditor

Villa Eyrie Resort; Juan de Fuca Electoral Area; On-site; CAD 30,000 - 40,000; Full time

Job summary

Villa Eyrie Resort is seeking a dedicated individual to join their team as a guest services representative. Responsibilities include managing reservations, providing excellent customer service, and ensuring guest satisfaction. The ideal candidate will have at least 1 year of hospitality experience and be committed to delivering outstanding service in a beautiful resort setting.

Benefits

Health care plan

Night shift premium

Maternity and parental benefits

Learning/training paid by employer

On-site housing options

Paid time off (volunteering or personal days)

Travel insurance

Free parking available

Qualifications

• 1 year to less than 2 years of experience required.
• High school graduation certificate is necessary.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Provide information on hotel facilities and services.

Skills

Customer service

Clerical duties

Communication

Education

Secondary (high) school graduation certificate

Job description

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
  
  

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Contact customers to deliver requested wakeup calls
• Provide customer service
  
  

Benefits

Health benefits

• Health care plan
  
  

Financial benefits

• Night shift premium
  
  

Long term benefits

• Maternity and parental benefits
  
  

Other Benefits

• Free parking available
• Learning/training paid by employer
• On-site housing options
• Paid time off (volunteering or personal days)
• Parking available
• Travel insurance