hotel night auditor

Sleep Inn Regina East; Emerald Park; On-site; CAD 35,000 - 45,000; Full time

Job summary

A local hotel in Emerald Park seeks a reliable Night Auditor to manage guest relations, reservations, and cash handling. Candidates should have a trades certificate and 7 months of experience in hospitality. Responsibilities include investigating and resolving guest complaints, performing housekeeping duties, and maintaining financial records. This role requires excellent interpersonal skills and the ability to work independently in a fast-paced environment.

Benefits

Free parking available

Travel insurance

Group insurance benefits

Life insurance

Qualifications

• 7 months to less than 1 year experience in hospitality
• Ability to work independently
• Comfortable standing for extended periods

Responsibilities

• Investigate complaints and claims
• Resolve complaints and claims
• Take, cancel and change room reservations
• Provide general information about points of interest
• Process guests' departures and calculate charges
• Balance cash and complete balance sheets
• Maintain an inventory of vacancies and reservations
• Follow emergency and safety procedures
• Clerical duties including faxing and filing
• Assist clients/guests with special needs
• Contact customers for wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Skills

Efficient interpersonal skills

Judgement

Organized

Reliability

Education

Other trades certificate or diploma

Tools

Word processing software

Database software

Internet

Job description

• Education: Other trades certificate or diploma
• Experience: 7 months to less than 1 year
• Hospitality administration/management, other

Work setting

• Hospitality industry
• Hotel, motel, resort

Tasks

• Investigate complaints and claims
• Resolve complaints and claims
• Take, cancel and change room reservations
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service
• Professionalism in customer service

Computer and technology knowledge

• Word processing software
• Database software
• Internet

Work conditions and physical capabilities

• Standing for extended periods
• Ability to work independently

Personal suitability

• Efficient interpersonal skills
• Judgement
• Organized
• Reliability
• Are you available for shift or on-call work?
• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?
• Paramedical services coverage
• Group insurance benefits
• Life insurance

Other benefits

• Free parking available
• Other benefits
• Parking available
• Travel insurance

Support for newcomers and refugees

• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
• Supports newcomers and/or refugees with foreign credential recognition
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for Veterans

• Provides awareness training to employees to create a welcoming work environment for Veterans
• Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Applies hiring policies that discourage age discrimination
• Provides staff with awareness training to create a welcoming work environment for mature workers
• Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)
• Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)
• Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

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Sleep Inn Regina East in Emerald Park, SK