hotel night auditor

Government of Canada; Edson; On-site; CAD 30,000 - 50,000; Full time

Job summary

Join a dedicated team at a leading hospitality establishment, where you will play a key role in providing exceptional customer service. This position involves registering guests, managing reservations, and ensuring a seamless experience for all visitors. With a strong emphasis on teamwork and communication, you will help create a welcoming environment for guests, while also handling clerical tasks and assisting clients with special needs. If you are passionate about hospitality and eager to contribute to a positive guest experience, this opportunity is perfect for you.

Qualifications

• Experience in customer service is an asset.
• High school graduation is required.

Responsibilities

• Register guests and assign rooms.
• Process reservations and provide information about hotel services.
• Maintain inventory of vacancies and assist clients with special needs.

Skills

Customer Service

Clerical Duties

Education

Secondary (high) school graduation certificate

Job description

• Secondary (high) school graduation certificate

Experience

Experience an asset

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort

Responsibilities

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Additional information

Work conditions and physical capabilities