hotel night auditor

Government of Canada; Eastern Ontario; On-site; CAD 30,000 - 40,000; Full time

Job summary

The Government of Canada is hiring for a position in the hospitality sector in Pembroke, Ontario. This role involves tasks such as guest registration, managing reservations, and ensuring customer satisfaction, all while maintaining a high standard of organization and dependability in a dynamic work environment.

Benefits

Dental plan

Health care plan

Vision care benefits

Qualifications

• Experience in hospitality is an asset.
• Bondable and own transportation required.

Responsibilities

• Register arriving guests and assign rooms.
• Take, cancel, and change room reservations.
• Provide information on hotel facilities and services.
• Balance cash and complete balance sheets.
• Perform light housekeeping and cleaning duties.

Skills

Attention to detail

Client focus

Dependability

Flexibility

Judgement

Organized

Reliability

Team player

Education

No degree, certificate or diploma

Tools

Multi-line switchboard

Central reservation system (CRS)

Opera

Job description

Overview Languages

English

Education

• No degree, certificate or diploma

Experience

Experience an asset

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hospitality industry
• Hotel, motel, resort

Responsibilities Tasks

• Register arriving guests and assign rooms
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Experience and specialization Computer and technology knowledge

• Multi-line switchboard
• Central reservation system (CRS)
• Opera

Additional information Security and safety

• Bondable

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Client focus
• Dependability
• Flexibility
• Judgement
• Organized
• Reliability
• Team player

Benefits Health benefits

• Dental plan
• Health care plan
• Vision care benefits