hotel night auditor

Holiday Inn Express & Suites Barrie; Barrie; On-site; CAD 30,000 - 40,000; Full time

Job summary

A local hotel chain in Barrie is seeking a Night Auditor to manage guest registrations, resolve complaints, and provide excellent customer service. Candidates should have at least 1 year of experience in the hospitality sector and excellent interpersonal skills. Responsibilities include balancing cash, handling reservations, and assisting guests with inquiries. The position requires flexibility and bondable status. This is a great opportunity in the hospitality industry.

Qualifications

• 1 year to less than 2 years experience required.
• Bondable, criminal record check necessary.
• Available for the advertised start date.

Responsibilities

• Investigate complaints and claims from guests.
• Register arriving guests and assign rooms.
• Process guests' departures and calculate charges.
• Provide general information about the hotel and local area.

Skills

Client focus

Efficient interpersonal skills

Flexibility

Judgement

Organized

Reliability

Team player

Education

College, CEGEP or non-university certificate/diploma 1-2 years

Tools

Multi-line switchboard

Word processing software

Central reservation system (CRS)

Spreadsheet

Internet

Opera

Job description

• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 1 year to less than 2 years

Work setting

• Hospitality industry
• Hotel, motel, resort

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Central reservation system (CRS)
• Spreadsheet
• Internet
• Opera

Security and safety

• Bondable
• Criminal record check

Transportation/travel information

• Own transportation
• Public transportation is available

Work conditions and physical capabilities

• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Are you available for the advertised start date?
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?

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About Holiday Inn Express & Suites Barrie