Hotel Manager on Duty - Year Round - Full Time

Blue Mountain Resort; The Blue Mountains; On-site; Full time

Job summary

Blue Mountain Resort recherche un Manager on Duty passionné par l'hospitalité pour superviser les opérations de l'hôtel. Le candidat idéal aura un diplôme pertinent et au moins deux ans d'expérience dans l'industrie hôtelière. Ce rôle implique de travailler avec différentes équipes pour s'assurer que les clients et les employés ont la meilleure expérience possible. Offrant un salaire compétitif et des bénéfices, cette position est idéale pour un leader inspirant. Rejoignez une entreprise qui valorise l'authenticité, la collaboration et l'engagement.

Benefits

Accès à des loisirs privés

Remises sur les repas

Économies en magasin

Qualifications

• 2 ans d'expérience dans des opérations de réception ou de ménage.
• Capacité à gérer des situations délicates et à résoudre des plaintes.
• Compétences informatiques solides.

Responsibilities

• Gérer les opérations quotidiennes de l'hôtel pour assurer une expérience client fluide.
• Collaborer avec l'équipe de direction pour établir des mesures de succès.
• Promouvoir une culture de service positive.

Skills

Communication

Gestion des situations difficiles

Attention aux détails

Engagement des employés

Education

Diplôme en gestion hôtelière ou en affaires

Tools

Excel

Access

Systèmes d'information hôteliers

Job description

Year Round

WHAT'S IN IT FOR ME?

• Free gondola, explore the park, and Blue Mountain private beach access;
• Discounted recreation & golf that you can share with your friends. Enjoy zip lines, ropes courses, Ridge Runner, and more;
• Staff discounts on meals & Starbucks treats;
• Retail savings at Burton, North Face, Red Devil Sports, and more!

Hourly Rate of $22.70

Full-Time, Year-Round with Benefits

• 8-hour shifts between 6:45 am to 11:15 pm (Weekend work required)

WHAT WILL I BE DOING?

The Manager on Duty is assigned to one of the 4 locations (Westin, Village Suites, Mosaic, and Blue Mountain Inn & Resort Homes). Our team of hotel associates work to ensure that our hotel spaces are inviting and comfortable. An inspired leader will work with the Front Office and Housekeeping teams to ensure the highest possible quality of guest and associate experience. The Manager on Duty will inspire performance through collaboration, team building, and by clearly articulating and supporting the achievement of success measures.

This role works in close collaboration with the Director of Hotel Operations, Manager of Loyalty and Quality Assurance, Hotel Manager, and other Resort Hotel Managers to ensure team alignment daily to meet and exceed success measures.

• In collaboration with the Hotel Manager, establish and manage success measures to guide, coach, and counsel staff. Use these measures to guide performance, service, and engagement standards.
• Support and promote a service culture aimed at creating the most positive experience for guests and employees.
• Manage day-to-day hotel operations for a seamless guest experience, including adjusting staffing levels, anticipating guest needs, check-in/out processes, and communicating resort activities and events.
• Resolve customer and staff concerns/complaints to maintain high satisfaction levels.
• Support strong communication and recognition of efforts.
• Ensure safety and emergency procedures are established and followed to provide a safe environment.
• Work closely with Housekeeping, Homeowner Services, and Maintenance to deliver quality experiences.
• Participate in and implement corporate initiatives.

WHAT DO WE NEED FROM YOU?

• Hotel management, hospitality management, or business management diploma/degree.
• At least 2 years' experience in Front Desk or Housekeeping operations.
• Excellent communication skills.
• Ability to engage and recognize employees.
• Ability to manage challenging situations tactfully (e.g., customer relations, emergencies).
• Attention to detail regarding guest room and public space conditions.
• Strong computer skills (Excel, Access, NAV, hotel information systems).

CORE VALUES

Authenticity | Empowerment | Collaboration | Purpose

Blue Mountain Resort Company Overview

Blue Mountain Resort is Ontario's largest mountain resort, located on the traditional territory of the Anishinabek Nation. Just 90 minutes from Toronto, it is a four-season outdoor destination owned by Alterra Mountain Company.

Alterra Mountain Company Overview

Alterra Mountain Company is a family of iconic year-round mountain destinations, including the world's largest heli-skiing operation and the Ikon Pass, offering access to over 50 destinations worldwide. Headquartered in Denver, Colorado, it aims to shape the future of mountain adventure.