Hotel Manager - Luxury

• Luxury Guest Experience: Uphold the highest standards of personalized service, ensuring every guest experience is memorable and reflective of Relais & Chateaux's values and the five diamond standards. Must have expert knowledge of the luxury market to ensure hotel is meeting global expectations.
• Upholding Values: Ensure guests come first, making lasting memories and ensuring exceptional service. The successful candidate will embody these values and lead staff to create personalized experiences, ensuring exemplary service from dish presentation in the restaurant to check-in at the Front Desk.
• Strategic Leadership: Develop and implement strategies to enhance the hotel’s reputation, revenue, and operational efficiency.
• Departmental Overview: Lead the Executive team with a participative leadership style, communicating with each member, coordinating operations, and identifying problems and solutions. Guide the leadership team in addressing the hotel's challenges and opportunities to serve the financial interests of the property.
• Team Development: Recruit, mentor, and lead the next generation of hospitality leaders. Utilize inspirational leadership to foster loyalty and reduce turnover.
• Operational Management: Oversee all aspects of hotel operations, including rooms, food and beverage, spa, and events, ensuring seamless daily operations.
• Financial Oversight: Target-driven individual with a background in revenue management and a strong ability to enhance sales. Oversee overall strategy, performance, and profitability of the property, including monthly forecasting and business planning in line with forecasted sales and costs.
• Brand Representation: Serve as the face of the hotel, engaging with the local community, industry partners, and key stakeholders to strengthen the hotel’s market position.
• Employee Relations: Be visible and available to all personnel, adhering to the Company's open-door policy. High level of legal knowledge in line with BC legislation; previous experience working with unions is an asset.

Requirements

• Proven experience as a Hotel Manager or in a senior leadership role within a luxury hotel or resort.
• Deep understanding of the Vancouver market and the luxury hospitality segment.
• Strong financial acumen with a track record of driving revenue and managing budgets.
• Exceptional interpersonal and communication skills, with the ability to build relationships with guests, staff, and partners.
• Passion for curating bespoke guest experiences and maintaining the highest service standards.
• Experience with globally recognized luxury hospitality brands or collections is an asset.

Corporate Culture

What They Offer:

• A competitive salary and performance-based incentives - $95-110K
• Opportunity to lead one of Vancouver’s premier luxury boutique hotels.
• Access to ongoing professional development and growth within an exclusive luxury network.

How to Apply:
If you are a visionary hospitality leader ready to continue this property’s tradition of excellence, we invite you to apply.

Resume: Please attach your resume in MS-Word format.

• Files must be less than 5 MB.
• Allowed file types: doc, docx.

Cover Letter: Please attach your cover letter in MS-Word format.

• Files must be less than 5 MB.
• Allowed file types: doc, docx.

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