Hotel Manager Jasper Glacier View Lodge
Restaurant Jasper
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Job summary
Pursuit Collection Jasper Glacier View Lodge in the Canadian Rockies seeks a Hotel Manager to lead the Glacier View Lodge operations on site. You will oversee front office, housekeeping, guest services, safety procedures, and renovations from an operational perspective.
This salaried role includes on-site living and leadership across multiple teams. Reporting to the Columbia Icefield General Manager, you will manage budgets, partnerships with key vendors, and strategic planning to optimize guest
Qualifications
- 3-5 years of management experience in hospitality.
- Diploma/degree in Hospitality Management or related field.
- Strong front office and rooms division background.
- Proven leadership, coaching and team-building skills.
Responsibilities
- Lead hotel operations including housekeeping and guest services.
- Manage capital projects and renovations from an operational viewpoint.
- Ensure financial outlooks meet or exceed hotel targets.
- Develop and implement standard operating procedures for safety and service.
- Recruit, coach, and develop staff and succession planning.
Skills
Education
Job description
Pursuit Collection Jasper, AB Job details Full-time 7 hours ago Skills Resource allocation Cost management Financial planning Financial forecasting Budgeting and forecasting Succession planning Stakeholder engagement Hotel housekeeping management Customer relationship building Renovation Hotel and accommodations experience Operations management Incident management Coaching Emergency preparedness planning Business analysis Incident Reporting Post-secondary education Project coordination Cost control Client relationship development Emergency procedures Quality improvement leadership Hiring Business development Quality assurance Human resources management Client services Hospitality Management Quality Control Customer relationship management Mentoring Recruiting Business planning Personnel management Training & development Guest services Customer service management Strategic partnerships Cross-functional collaboration Business Guest issue resolution Team motivation Client interaction Facilities maintenance Team coordination Stakeholder relationship building Cross-functional communication Business process improvement First aid protocols Team building Stakeholder management Performance evaluation Full job description.
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. Based at the remote Columbia Icefield in Jasper National Park, this on‑site living role places you 100 km from Jasper and surrounded by stunning glacier views and endless mountain adventure. You’ll be part of a destination that includes the Glacier View Lodge, dining outlets, retail, and the world‑famous Glacier Adventure and Skywalk. Staff live on‑site with accommodations and three hot meals per day.
Reporting to the Columbia Icefield General Manager, the hotel Manager will provide leadership to entire team at Glacier View Lodge. Collaborate with peers in the development of the hotel’s strategic plan, business plan and play a key role in the implementation and adjustment of plans. Manager front office operations and oversee operations of hotel, including housekeeping and guest services teams. Ensure all Front Desk team members are properly trained. Manage the development of capital projects and renovations from an operational viewpoint, and the implementation of plan. Ensure financial outlooks for hotels are at or above plan, working with division/department heads on proactively responding to business trends and challenges to meet or exceed hotel targets. Works with all operations to ensure exceptional guest experience, evaluating where and when processes, procedures or policy improvements may be effective. Acts as a representative for the Hotel with our key business partners, developing new partnerships and maintaining relationships for best business outcomes and community relations. Act as a guide and a role model for all members of our team to ensure the processes, procedures and standards are consistently delivered. Identifies broadly impacting challenges, resolving and managing cross departmental service issues. Conduct weekly room inspections for cleanliness and maintenance. Manage relationships with internal & external guests to understand short- and long-term needs, develop strategies, manage expectations and assess the level of satisfaction with services provided. Increase leaderships effectiveness and consistency by assisting in recruiting, selecting, orienting, training, coaching, and performance managing. Develop and participate in succession planning processes to ensure all members of the team receive the necessary coaching and development to grow the talent of tomorrow from within the organization and support the developmental needs of the employee and organization. Proactively manage budget and resources to meet business plan key performance indicators for guest experience, margin and financial improvements. Developing, implementing and maintaining superior standard operating procedures (e.g. safety, customer service, emergency procedures). Lead communication during an incident and ensure emergency and first-aid response and documentation to accidents & incidents, both on and off property. Ensuring adherence of operations to Pursuit policies and procedures; and upholds the “Always Honest” values.
3-5 years’ experience participating strategically and operationally at a management level. Post‑Secondary diploma/degree in Hospitality Management or related discipline. A leader in your field, your experience would preferably include a strong background in Front Office and extensive rooms division experience. An innovative thinker who provides solutions to ensure support of guests and employee needs. Proven team‑builder with outstanding motivational skills and coaching ability. High degree of professional and business ethics. Demonstrated commitment to finding new and better ways of working by applying learning, feedback and experience. Results oriented with the ability to be flexible; and Energetic, enthusiastic and self‑motivated and prepared to exceed our guest and employee expectations. This is a salaried role.
About Us: We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination‑worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions‑led hospitality, consistently generating revenue and delivering value to our shareholders.
What will your work environment be like? At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun. Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories.
- Join an inclusive, global team and make life‑long connections
- Enjoy free access to Pursuit attractions and 50% off for friends
- Get discounts on hotel stays, dining, and retail
- Access subsidized mental health and wellness resources
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.
Hike Jasper Jasper Camping Canadian Rockies
Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.
Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service‑related job sectors are often significant in places like Jasper. Learn about working in the area and learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.
Explore websites of companies in Jasper that align with your career goals and lifestyle.
Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada. Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.
If you are considering employment and living in Jasper National Park, you may want to explore the housing options in Jasper itself or nearby towns like Hinton, which is located just outside the park boundary. Keep in mind that housing availability and costs can vary, so it's advisable to research and plan accordingly. Additionally, employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.
- Park Wardens - Law enforcement, wildlife protection, and visitor safety.
- Interpretive Guides - Lead educational programs, hikes, and wildlife tours.
- Visitor Services Attendants - Work at visitor centers, providing information.
- Conservation Officers & Ecologists - Protect and manage the park's environment.
- Maintenance Workers - Trail upkeep, infrastructure repairs, and facility maintenance.
- Jasper Hotel & Lodge Staff - Front desk, housekeeping, concierges, and management.
- Restaurant & Cafe Workers - Servers, bartenders, cooks, and baristas.
- Tour Guides - Leading sightseeing, historical, or adventure tours.
- Retail & Gift Shop Staff - Working in souvenir shops and outdoor gear stores.
- Rafting & Kayaking Guides - Leading groups on rivers.
- Ski Resort Staff - Ski instructors, lift operators, and patrol.
- Hiking & Backcountry Guides - Leading hiking and backcountry trips.
- Wildlife & Photography Tour Guides - Helping visitors spot wildlife.
- Equipment Rental Staff - Assisting visitors with gear and rentals.
- Jasper Shuttle & Tour Bus Drivers - Driving visitors between attractions.
- Equipment Technicians & Mechanics - Maintaining rental equipment.
- Parking & Traffic Control Staff - Managing visitor areas.
- Jasper Wildlife Biologists & Ecologists - Studying and preserving the ecosystem.
- Research Assistants - Assisting in environmental studies.
- Environmental Educators - Teaching conservation programs.
- Jasper Trail Maintenance Volunteers - Assisting in maintaining hiking trails.
- Event Coordinators - Working at events and festivals.
- Student & Internship Programs - Seasonal jobs with Parks Canada and tourism companies.
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