Hotel General Manager - Toronto

Renard International Hospitality Search Consultants; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading hospitality search consultancy is seeking a dynamic General Manager for a boutique hotel in Toronto, renowned for its exceptional guest experiences. The ideal candidate will lead all operational aspects, ensuring high standards in service, food and beverage management, and team performance, embodying a creative and entrepreneurial spirit in the hospitality industry.

Benefits

Outstanding compensation package

Bonus structure

Comprehensive benefits

Growth potential within the brand

Qualifications

• Minimum of five years of hotel cross-functional management experience.
• Proven experience in boutique lifestyle properties.
• Strong interpersonal and communication skills.

Responsibilities

• Responsible for total property operations and budget management.
• Oversee and enhance customer satisfaction and retention.
• Train and mentor staff to maintain high-performance standards.

Skills

Leadership

Sales Expertise

Customer Relations

Food and Beverage Knowledge

Detail-Oriented

Education

Post-secondary education in hotel or hospitality management

Job description

Our client, a lifestyle brand, is currently seeking a top General Manager for their first-class boutique property in Toronto, which aims to deliver an authentic Canadian hospitality hotel experience.

The General Manager will possess a full range of operational experience alongside an entrepreneurial flair suitable for this boutique property, which features exquisite rooms and award-winning food and beverage services, recognized for outstanding hospitality.

In this role, the General Manager will assume total responsibility for the property's operations, including strong expertise in sales, rooms division, and customer relations, complemented by a thorough understanding of food and beverage management.

The ideal candidate will direct, coordinate, and oversee all operational activities while ensuring that all budget targets are met or exceeded. This includes managing product costs, labor costs, supply expenses, and revenue. You will collaborate closely with your management team to implement high-performance standards and enhance customer satisfaction and retention.

You will ensure that the company's mission and fiscal and qualitative objectives are achieved. The individual they seek must have strong food and beverage knowledge, be highly guest-oriented, and have a keen eye for detail. You should be willing to retain and improve company standards, work long hours, and can perform well under pressure.

Additionally, excellent leadership, training, and mentoring skills are essential, as is the willingness to be hands-on in day-to-day operations. The General Manager must demonstrate creativity in developing guest accommodation packages while collaborating with the food and beverage and culinary management teams to plan outstanding menus and merchandising strategies that impress guests at every opportunity.

The ideal candidate will be dynamic, charismatic, and results-oriented, embodying an entrepreneurial mindset. They should have a proven track record of increasing revenues and profits through aggressive sales and marketing initiatives and improved productivity, along with strong interpersonal, verbal, and written communication and mentoring skills.

This still “hands-on” hospitality professional should have expertise in both hotel and restaurant property management, a passion for staying up-to-date with the latest food and beverage trends, and a keen interest in the global lifestyle hotel industry. A minimum of five years of experience in hotel cross-functional management and a post-secondary education in hotel or hospitality management is preferred.

The General Manager should have proven experience in boutique lifestyle properties, a flair for the arts and culture sector, and experience with serving as the "face" of a trendy lifestyle boutique property. Our client offers an exciting opportunity that includes an outstanding compensation package, bonus structure, comprehensive benefits, and potential for growth within the brand.

If you are interested and meet the criteria for this role, please contact me directly at [e-mail] for further details. Please note: Candidates will only be considered who can legally work in Canada and have Canadian management experience in a 5-star hotel operation.

Kind regards,

Robin Sheardown

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