Hotel General Manager

Pomeroy Lodging LP; Red Deer; On-site; CAD 60,000 - 90,000; Full time

Job summary

A leading company in hospitality is seeking a General Manager for the Pomeroy Inn & Suites in Olds, Alberta. This role involves leading hotel operations, ensuring excellent guest service, and maximizing profit margins. The ideal candidate has experience in hotel management and a relevant degree, along with a commitment to developing their team.

Benefits

Competitive wages and Health and Wellness benefit plan

Paid on-the-job training

Growth and development opportunities

Personal days: 5 per year after 90 days of continuous full-time employment

Pomeroy Stay Travel Program

Qualifications

• Minimum 2 years experience as a Hotel General Manager.
• Minimum 5 years of Hotel leadership experience.

Responsibilities

• Lead hotel operations and ensure high standards of guest service.
• Monitor hotel departments and coordinate activities to achieve objectives.
• Provide training and resources for team development.

Skills

Leadership

Team Management

Customer Service Excellence

Education

Post-Secondary education or Tourism related degree

Job description

We are looking for a General Manager to join our growing organization!

Are you an ambitious individual looking for an opportunity to grow your career within the hospitality industry? This is the perfect job for you! We also offer top-of-market wages and excellent perks.

Please note that this role is based out of the Pomeroy Inn & Suites in Olds, Alberta.

Job Description

As the General Manager, you will drive the operations forward within an organization that allows extensive latitude to make decisions and take action. You will achieve excellence by leading and teaching your people to make business and service decisions that are focused on upholding the highest standards in guest service and employee retention while delivering against key financial goals and performance metrics for the Hotel and maximizing profit margins for all stakeholders.

• Competitive wages and Health and Wellness benefit plan.
• Paid on-the-job training with additional learning opportunities.
• Growth and development opportunities, both personal and professional.
• Personal days : 5 per year after 90 days of continuous full-time employment.
• Pomeroy Stay Travel Program.

Key Focuses

• Supports quality first impressions at the front desk, lobby, and guest entrance by being present and visible in operations throughout the day.
• Engages team members to deliver “picture perfect” results in all rooms and public areas, ensuring standards for cleanliness and readiness are met.
• Directs and coordinates hotel activities to achieve established goals, objectives, and standards.
• Monitors all hotel departments, including front office, housekeeping, maintenance, and more, to ensure smooth operations.
• Provides direct reports with the training, resources, direction, coaching, and feedback required for their continuous development.
• Analyses GSS scores as they relate to “Guest Room Cleanliness,” “People,” and “Front Desk” to identify areas of the hotel that require additional training and support.
• Owns sales activities for the hotel, working in conjunction with the Corporate Sales Team and Director of Revenue Optimization.
• Oversees all accounts receivable and payables processes to ensure organizational standards are adhered to ensure expedient collection and payment through Corporate Office.

Experience / Passions / Education

• Minimum of 2 years experience as a Hotel General Manager.
• Minimum 5 years of Hotel leadership experience.
• Post-Secondary education or Tourism related degree.

Working Conditions

Due to the 24-hour operation of the Hotel, the General Manager may be exposed to long shifts that at times include late hours, weekends, and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. The General Manager will spend a lot of time on their feet, multitasking competing priorities, effectively dealing with confrontation from employees and guests and leading a culture of service excellence.

Team You Will Lead

Front Desk Team, Clean Team, Maintenance Team.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.