hotel front office manager

Travelodge Mountview Kamloops; Kamloops; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading hotel in Kamloops, Travelodge Mountview, is seeking a capable manager to oversee daily operations. The role includes staff recruitment, policy development, budget management, and customer relations. Ideal candidates will hold a relevant diploma and have significant experience in hospitality management.

Qualifications

• Requires 2 to 3 years of experience.
• Experience in recruiting and training staff is preferred.
• Ability to address customer complaints effectively.

Responsibilities

• Develop policies and procedures for daily operations.
• Recruit and hire staff.
• Prepare budgets and monitor revenues and expenses.
• Conduct training sessions and address customer concerns.

Skills

Communication

Leadership

Negotiation

Problem Solving

Education

College or CEGEP diploma (1-2 years)

Job description

• Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience : 2 years to less than 3 years

Tasks

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Prepare budgets and monitor revenues and expenses
• Prepare marketing plans
• Address customers' complaints or concerns
• Establish work schedules

Supervision

• 5-10 people

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Combination of sitting, standing, walking