hotel front desk supervisor

Doubletree by Hilton; Kamloops; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a motivated individual to join their team. This role involves coordinating activities across departments, supervising staff, and ensuring exceptional service delivery to guests. The ideal candidate will have a strong background in hospitality, with the ability to train staff and resolve issues effectively. If you are passionate about providing excellent customer service and thrive in a dynamic environment, this opportunity is perfect for you. Join a team that values collaboration and innovation in delivering outstanding guest experiences.

Qualifications

• 1-2 years of experience in a supervisory role in hospitality.
• Strong skills in team coordination and staff training.

Responsibilities

• Coordinate activities with other departments to ensure smooth operations.
• Assist clients with special needs and resolve work problems.

Skills

Team Coordination

Problem Solving

Technical Advice

Staff Training

Client Assistance

Education

Secondary (high) school graduation certificate

Tools

Computer Systems

Job description

Minimum Requirements

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Work Setting

• Hotel, motel, resort

Tasks

• Co-ordinate activities with other work units or departments
• Perform same duties as workers supervised
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients/guests with special needs
• Hire and train staff in job duties, safety procedures and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery